Policies Manager

At Careem, we are driven by the purpose of simplifying the lives of people and building an awesome organisation that inspires. Based in Dubai, we started our journey as a pioneer of the Middle East’s ride-hailing economy. Today, Careem is the region’s everyday Super App operational in 13 countries and over 100 cities. The Super App provides a host of daily services that people need to move around, to order things and to transfer money in one unified smartphone app. Our goal is to simplify people’s daily lives so that they can spend their precious time and mindshare on things that really matter and on realizing their potential.


Job Purpose:

The purpose of the role will be to identify changes into legacy policies and to introduce initiatives that streamline processes to support sustainable growth.  


Key Responsibilities:

  1. Custodian of all company policies relating to operations including refunds, cancellation, blocking policies
  2. Liaison with cross functional teams to effectively drive policy changes 
  3. Identify best practices across markets and expand across network
  4. Timely audit of policies
  5. Policy changes to improve supply density 


Required Experience / Qualifications (examples below):

  • 4 years + experience
  • Urge to make an impact
  • Strong stakeholder management skills
  • Customer-centric experience and mindset
  • Ability to drill into data and arrive at meaningful actions
  • Ability to look at things holistically

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