About the Role

Careem Grocery is a hyperlocal, on-demand eCommerce platform that offers customers access to a variety of supermarkets, convenience stores, pharmacies and specialty merchants. As an exciting new vertical within Careem (a startup within a startup), we’re in the early stages of launching our product and have many interesting, yet fundamental challenges to solve in order to achieve our ambitious growth goals in this burgeoning space.

Job Purpose - As a Grocery Operations Manager, you will spearhead key operational processes and grass-root activities in our markets, working closely with our partnership, growth and product teams to drive in order to achieve operational excellence and build a best-in-class experience.  

We are looking for a candidate with a strong set of fundamental business skills - analytical ability, business acumen, strong communication and project management - with a keen curiosity, sense of ownership, and desire to work on a wide range of projects in a highly dynamic environment.

What you will do

  1. Develop & Optimise Processes: Monitor service experience and health to identify the biggest operational gaps, inefficiencies, and risks, and collaborate with various teams to deliver solutions. To do so, you need to interpret and transform data into insights and tangible action plans. Scale this impact across markets by defining and driving implementation of best practices.
  2. Partner Relations: Manage partner development, product rollouts, monitor metrics, and ensure high-quality system experience for merchants and users alike
  3. Product Development: Keep a keen eye out for new features to improve our merchants and users' experience. Partner closely with Product Managers to understand and align the roadmap and individual features with business strategy commercial realities. Act to unblock any challenges to keep us moving at pace. 
  4. Program/Project Management: Be a resourceful, go-getting multitasker, supporting large, cross-functional initiatives across a variety of areas (product, ops, sales, marketing,etc)
  5. Develop Relationships: Foster strong relationships with markets and functional teams to ensure efficient and productive working relationships, as well as ensuring understanding of their individual contexts and needs to collate and consider in our strategy and plans

What you’ll need

The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer centricity, and a strong alignment with our core values and purpose. 

  • Relevant and proven experience in tech, operations, consulting, business intelligence, PMO and/or strategy. Ideally coming from a start-up background.
  • Solid stakeholder management and communication skills with exposure to senior partners, cross-functional teams and global teams
  • Strong analytical capabilities, mastery of Excel is required. Bonus points for technical ability in SQL.
  • Experience in defining solutions to complex, strategic topics with a deeply analytical approach to issues
  • Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
  • Self-starter - the ability to self-serve, investigate and get the data we require will make you much more effective in this role
  • Grittiness. You never hesitate to roll up your sleeves and address something hands-on, you persevere when others fall away

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