People Engagement Director


Careem is the internet platform for the greater Middle East region. A pioneer of the region's ride-hailing economy, Careem is expanding services across its platform to include mass transportation, delivery and payments to become the region's everyday SuperApp. Careem's mission is to simplify and improve the lives of people and build a lasting organisation that inspires. Careem was established in July 2012, and was acquired by Uber in 2020. Careem operates in over 100 cities across 14 countries and has created more than one million employment opportunities in the region.


What will be keeping you busy? 

In this particular role you will drive the people strategy for several business units by identifying and researching issues/challenges; contributing information, analysis, and recommendations in line with Careem’s purpose, values and goals.

You will support key leaders by providing direction, advice, and counsel on people's matters/challenges whilst ensuring that our tigers are capable, engaged and fulfilled in their roles.

This role reports to the Senior Director of People Engagement. This role has a high level of autonomy to operate in conjunction with the MDs and People team COE (center of expertise).


Also expect to: 

  • Lead people interventions in line with the goals of Careem to drive Colleague Engagement and Careem CVP (colleague value proposition)
  • Lead the functional implementation of Remote First strategy and activities across the business and implement measures to improve or correct relevant drivers through analysis of feedback and implementation of strategic action planning.
  • Function as a partner to key leaders and their respective teams, engage in strategic planning, lead data driven decisions and design interventions to translate business needs into people plans. Provide business leaders with data, findings, and recommendations of the respective org’s health by assessing trends in performance, span of control, employee engagement, manager feedback, attrition and turnover, etc.
  • Provide expertise in designing and delivering targeted solutions including strategic planning, change management, and team building. Develop the future approach to talent including skills and cost based location strategy, future skills, employment models, etc.
  • Collaborate with COE (center of expertise) to ensure we have the best systems, processes, policies and interventions in place for colleague life cycle at Careem:
    • Ensure strong collaboration between TA, business stakeholders and PEPs in order to drive performance and best outcomes in recruitment. Strong advocacy for business needs and priorities.
    • Drive performance management as per Careem guidelines at all levels while ensuring clarity and transparency on the process
    • Formulate career development plans for growth and development of colleagues and strengthen internal succession planning
    • Assess colleagues’ development needs and make recommendations for appropriate solutions with respect to learning & development to build capabilities for today and for future at different levels
  • Partner with the leadership/provide inputs to ensure the optimal operating model is in place 
  • Guide and support business leaders in the introduction and implementation of initiatives developed to drive operating efficiency and effectiveness
  • Manage and monitor people cost and budgets
  • Collaborate/coach leadership teams to effectively manage their people in line with the people policy, procedure and people business plans to develop functional business performance whilst managing business risk
  • Advise and guide our colleagues on all aspects of leadership capability, e.g. performance, collaboration, team working, set and achieve targets around a high performing business function.
  • Manage complex region specific legislations


Requirement Summary: 

  • Bachelor degree in HR Management, Organizational Psychology with a Masters /MBA preferred. CIPD or certification preferred 
  • 10+ years of experience in an HR generalist leadership role, preferably in a high tech environment 
  • Experience working with global teams, and driving organizational change initiatives and developing talent management plans for a global organization 
  • High levels of resourcefulness, influence/organizational savvy, execution skills (strategy through implementation) as well as executive presence/impact 
  • Strong business acumen and ability to work well across different functions in order to integrate HR and business strategies 
  • Strong desire to help others and intellectual curiosity about people and organization challenges
  • Excellent problem-solving capabilities and judgment; ability to make sound decisions independently
  • Effective influencer, communication, and interpersonal skills; great listener
  • Analytically driven; fluent with data-driven analysis
  • Comfortable working in a constantly changing environment
  • Experience in helping organizations scale while maintaining core cultural values
  • Understanding of cultural norms, traditions, and working with diverse teams

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