Careem is the leading technology platform for the greater Middle East. A pioneer of the region's ride-hailing economy, Careem is expanding services across its platform to include payments, delivery, and mass transportation. Careem's mission is to simplify and improve people's lives and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 120 cities across 15 countries and has created more than one million job opportunities in the region.
ABOUT THE ROLE
Lead the operation teams in KSA to delivery on business objectives including (but not limited to) captain onboarding, supplier management, competition monitoring, product insights and execution of projects in cities across KSA.
- Responsible for on ground execution of plans related to captains across KSA
- Ensuring smooth on-ground operations related to Ops Centers including captain onboarding, training and quality
- Conducting focus groups from time to time to understand captain pain paints and acting as the focal person to resolve these issues by coordinating with country and basecamp functions
- Taking full ownership of supply related on ground activities for all vertical including RH, Now and OA
- Keeping a close eye on competitors and relaying any changes on captain sides to the country supply team
- Strategizing and developing various channels to ensure the right mix of supply between vendors and individual captains
- Setting up super captains in cities to expand footprint
- Planning and executing captain engagement events
- Leading the city ops function and ensuring proper development of team
- Ensure continuous improvement of quality through effective training of the fleet
- 7-8 Years of experience in managing core operations and leading big teams
- Educational background in operations/supply chain
- You enjoy working with and leading large teams and have a laser sharp focus on execution
We're looking for someone who can take ownership, who is of service, and who shoots to the moon and beyond. Is this you? We're looking forward to seeing your application! What do we offer you? Working in an international environment with colleagues from 70+ nationalities, a flat hierarchy, flexible working hours, unlimited (paid!) holidays and the latest technologies, and full ownership!
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