Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride-hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation. Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 120 cities across 15 countries and has created more than one million job opportunities in the region.

Careem Grocery is a hyperlocal, on-demand eCommerce platform that offers customers access to a variety of supermarkets, convenience stores, pharmacies and specialty merchants. As an exciting new vertical within Careem (a startup within a startup), we’re in the early stages of launching our product and have many interesting, yet fundamental challenges to solve in order to achieve our ambitious growth goals in this burgeoning space.

We are looking for a candidate to join our Shops team in Jordan in the role of Merchant Ops Lead


  •  You will be the on ground resource for the central team and responsible for all shops operations in Jordan
  •  Catalogue  management, coverage and enrichment for supermarkets and other shops merchants
  •  Overall  performance metrics such as C/R, reliability and item replacements 
  • Bridging the gap between local team and Shops central team to ensure smooth execution of strategy



  • 1-2 years of experience in Ops role in a startup environment (preferably food or grocery delivery)
  • Understanding of operational KPIs and ability to analyse and interpret data
  • Ability to take new initiatives and take them to the finish line 
  • Experience in stakeholder management and working with international teams is a plus
  • Arabic and English language skills are critical


We're looking for someone who can take ownership, who is of service, and who shoots to the moon and beyond. Is this you? We're looking forward to seeing your application! What do we offer you? Working in an international environment with colleagues from 70+ nationalities, a flat hierarchy, flexible working hours, unlimited (paid!) holidays and the latest technologies, and full ownership!

#YallaLetsGo #Careem #BeCareem #ToTheMoon

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