At Careem, we are driven by the purpose of simplifying the lives of people and building an awesome organisation that inspires. Based in Dubai, we started our journey as a pioneer of the Middle East’s ride-hailing economy. Today, Careem is the region’s everyday Super App operational in 13 countries and over 100 cities. The Super App provides a host of daily services that people need to move around, to order things and to transfer money in one unified smartphone app. Our goal is to simplify people’s daily lives so that they can spend their precious time and mindshare on things that really matter and on realizing their potential

We are looking for a Customer Insights Manager to join our world-class Growth Marketing team. 

The purpose of the Customer Insights Manager role is to lead the SA customer growth data and insights reporting. You will be accountable for providing visibility and insights to decision-makers based on data analysis. This role will work closely together with the General Managers, Product teams, Marketing Managers and the Central Growth Team, providing regular reporting, insights and solutions to various growth issues.

Responsibilities:

  • Develop the 360 view of all customer events and interactions
  • Lead exploratory data analysis projects to achieve a better understanding of customer lifestyle and behavior to help discover untapped areas of growth and optimization
  • Define and track the appropriate key metrics for team's OKRs
  • Plan and develop effective reporting solutions by utilizing engineering best practices and using various BI tools         
  • Present appropriate analysis and commentary to technical and non-technical audience 
  • Lead building solutions to support in campaign management, by building processes that ensure unbiased experiment planning and running the post campaign analysis
  • Design and support implementation of ETLs/ELTs
  • Orchestrate automated reporting of main metrics to stakeholders
  • Provide concrete data-driven insights          

Skills:

  • 5+ years of experience working in an analytical role
  • 5+ years of demonstrated experience with business intelligence and visualization tools creating management dashboards
  • Experience in leading a small team
  • Expert at writing SQL queries against large amounts of data
  • Expert in Python, R, Spark, Hive
  • Strong analytical skills and a passion to work with large sets of data
  • Passionate about learning new technologies and working on a product of massive scale and impact
  • Self-starter with excellent communication and organizational skills
  • Ability to get hands-on in a complex operational environment
  • Must be process orientated and a logical thinker with good attention to detail
  • Working knowledge with reporting tools such as Tableau, MicroStrategy or Looker
  • Experience in ETL / ELT is a plus

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