JOB PURPOSE

Work closely with the Service Owner to define Food strategy and drive its implementation by collaborating effectively with relevant stakeholders from MPs and BC while keeping a close eye on service experience

 

KEY ACCOUNTABILITIES

Define & implement Service Strategy

•        Support SO with authoring service strategy, planning and governance: Input into strategy definition, support planning cycles as required, help monitor business performance & raise red flags, and provide cadence and execution clarity to the cross functional teams

•        Identify focus areas based on inputs from SO, markets, functions and a deep understanding of users

•        Build strong relationships with markets and capture their needs: Understand the market context, collate requirements/feedback to share with BC

•        Support markets on strategy implementation and ongoing business performance

•        Enable effective and efficient execution by sharing the best practises across markets

•        PMO large cross functional initiatives related to strategic priorities to drive impact

 

Champion Service Experience

•        Collate experience requirements/improvements through market feedback and share with Product

•        Represent the voice of the markets in all product discussions to debottleneck any challenges

•        Monitor service experience health and collaborate across teams to drive improvements

•        Facilitate product roll outs on a needs basis: drive adoption, govern go to market process, support PMF configurations

 

Stakeholder Management

•        You build trust and transparency between your team and external stakeholders through your ability to adapt your communication to your audience.

•        You can remove bottlenecks and resolve tough situations by clarifying, debating and driving decisions.

•        You leverage all stakeholders' resources and knowledge and utilize it to deliver better solutions.

•        You collaborate with a wider range of stakeholders including Legal, Marketing, Design, PR, Care, other verticals, and 3rd party partners

 

Problem Solving

•        You identify strategic topics for Careem, lead organisational thinking for problem solving and get buy-in from executive leadership (resources, strategy, org)

•        You develop and champion efficient frameworks & methodologies for problem solving, to produce better results faster

•        You generate creative solutions, accounting for long-term benefits. Identify adjacent problem and/or opportunity areas

 

 

Qualification & Experience

● Relevant Master’s education background, especially MBA, Strategy, Management,

Economics, Finance or Computer Science / Engineering from a top-tier academic

institution

● 6+ years of experience in professional environments, especially working with the

strategy arm of a leading tech company and/or a top tier management consulting firm

● A passion for and demonstrated experience working with technology companies

including internet, super app, and marketplace focused companies

● Comfortable with continuous engagement with C-level and Senior Leadership

● Strong analytical and communication skills (both verbal and written) – comfortable with

PowerPoint and Excel

● Strong team-play, comfortable with cross-team collaboration

● Prior CX (Customer Experience) and Strategic Planning experience is a big plus

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