Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride-hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation. Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 120 cities across 15 countries and has created more than one million job opportunities in the region.

Key Accountabilities

  • Supervising all captain support channels to ensure our captains are receiving world class support
  •  Lead and develop a team of high performers
  • Troubleshooting supply quality problems, analyses and reporting of the issues, solving and assisting in the implementation of solutions.
  • Monitoring KPIs on daily basis and bringing out solutions
  • Monitoring SLAs for quality ticket resolutions.
  • Make sure captain on-boarding is well aligned with our quality standards
  • Reduce number of bad rated trips in the city.
  • Daily customer contact (captains and users are both our customers!) to follow up on all the above.

 Qualifications, Experience, Knowledge

•       Bachelor degree in Business administration or any subject that is relevant to the position with 3 to 5 years of on hands experience.

•       Proficiency in MS Excel

•       Ability to manage multiple tasks and work to tight deadlines

•       Ability to lead small to medium teams.

•       Excellent analytical skills and ability to use SQL.

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