Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride-hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation. Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 120 cities across 15 countries and has created more than one million job opportunities in the region 🌎.
The overall vision is to build the partner base of Careem NOW (Both B2B and B2C) as well as manage these accounts. Grow merchant GMV and better the experience for the Customer by analysing data.
This role is responsible for training all signed partners and setting them live on the Careem NOW platform to start taking orders. It will also be this person responsibility to handle all merchant related cancellations such as Item unavailability.
You will work with a team which is very close, they all work together to achieve a common goal and are always willing to help each other out should the need arise
Ability to work independently and manage their time efficiently, the ability to clearly communicate and train restaurants staff. They will need to be patient as well
You will be trained on how to bring restaurants up to date with our merchant dashboard, they will then hit the ground running and get restaurants live on the platform.
Your goal is to focus on the quality aspect of the role, making sure all experience metrics are within target
The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: shooting for the moon and beyond, seeking opportunities to be of service and taking ownership of results.
- Ability to actively listen and empathize with customers
- Good technical proficiency, literacy skills and comfortable using MS Excel.
- Ability to effectively troubleshoot problems and work collaboratively within a team environment.
- A Degree in the field or strong professional experience.
- Excellent English communication skills. Additional languages are a plus.
…Oh, and also, we’re looking for someone who can take ownership, who is of service and who shoots to the moon and beyond. Is this you? We’re looking forward to seeing your application! 🚀
What do we offer you? Working in an international environment with colleagues from 70+ nationalities, a flat hierarchy, flexible working hours, unlimited (paid!) holidays and, the latest technologies and full ownership!