Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride- hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation. Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 130 cities across 15 countries and has created more than one million job opportunities in the region and host over 30 million users.

About the role

The role holder will be responsible for the below : 



  • Assists payroll, data and lifecycle team for their interactions
  • Manage Jira tickets and delivers requests and letter to respective customers within SLA
  • Ensures all aspects of assigned transactions are processed and handled in a timely and accurate manner  
  • Provide colleague service to both internal and external customers
  • Support countries for any required visa process
  • Handle calls and or written requests received from colleagues regarding policies and procedures by accessing various systems to obtain needed information
  • Accurately documenting all colleague interactions, both internal and external using available Case Management tools
  • Assist the team in developing recommendations for process improvements
  • Develop and maintain a positive working relationship with team members and the overall Colleague Services team

 Interface with associates and management:

  • Provide a front-line client service orientation to all those who contact Colleague Services
  • Refer Careem associates and managers to appropriate resources

Payroll & Data Entry:

  • Provide other administrative support to payroll & data team as required 
  • Responsible for operations files, documentation and archiving


A minimum 2 years of experience of HR administration, with experience of data management ideally in a multinational organisation including good working knowledge of:

  • Front and backend knowledge of Oracle Payroll HCMS and Payroll System 
  • Proficient in Microsoft Office with excellent Excel skills (V-Lookup, Pivot tables, conditional Formatting), Word (Mail Merge) and PowerPoint and its component parts and /or Google Sheets.
  • Some knowledge of, or interest, in the Start-Ups
  • Shared Services experience is a plus
  • High attention to detail is essential
  • Able of work to deadlines
  • Numerate
  • Strong administrative and coordination skills
  • Service Delivery
  • Employment law knowledge is an advantage
  • HR/Payroll administration and procedures
  • Data Management


Skills & Attributes

  • Strong customer service orientation and experience
  • Excellent communication skills, both written and verbal in English and Arabic
  • Learn and demonstrate follow-up and problem-solving skills
  • Good numeracy skills and a confidence to work with numbers and data
  • Ability to cope well under pressure, work on own initiative, prioritise tasks and manage workloads 
  • Ability to work accurately and with attention to detail
  • Tact, diplomacy and an appreciation of the importance of working with confidential information
  • Proven commitment to delivering quality, customer focused services



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