Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride- hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation. Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 130 cities across 15 countries and has created more than one million job opportunities in the region and host over 30 million users.

About the role

The role holder will be responsible for the below : 



  • Management oversight of the payroll process with Payroll Vendor 
  • Liaising with the Payroll team and Finance on any major changes to the Berlin payroll
  • Responsible for day to day relationships with payroll providers where applicable 
  • Responsible for all internal and external payroll queries/issues and escalation to related team leads if required
  • Reconciliation of payroll & benefit data
  • Provision of final monthly payments figures to Finance departments and benefit providers
  • Documents and reviews payroll procedures and ensures they are adhered to
  • Reviews existing payroll and benefits processes and improve the processes where required
  • Escalates issues to line management where required
  • Demonstrate the ability to use People Operations systems to ensure customers receive accurate and timely information
  • Promotes the use of on-line tools and assists the colleague is accessing and using these systems
  • Reviews existing People Operations processes and implements continuous improvements and best practices where required
  • Adheres to all regulatory and labour law requirements where required
  • Provide other administrative support as required 
  • Responsible for operations files, documentation and archiving



  • Management oversight of benefit administration
  • Management of all benefit renewals in conjunction with Berlin People team and procurement
  • Responsible for day to day relationships with benefits providers and colleagues
  • Responsible along with People team for implementation of all benefit related legislative changes by statutory deadlines


Data/HR Databases:

  • Ensures that all data received is accurate before processing
  • Ensures that all data requests are processed in the appropriate database/system or passed on/back to the relevant individual/area
  • Responsible for the integrity of the HR, payroll & benefit data held within the HR databases
  • Ensures all information is passed on to the payroll accurately and on time either via the appropriate system or the agreed paperwork/manual solution
  • Liaise and coordinate all necessary related information to internal teams and external agencies where required
  • Runs system generated reports to provide information when requested
  • Run system generated reports to validate data entry



  • Ensures all aspects of assigned transactions are processed and handled in a timely and accurate manner including but not restricted to:
    1. Employee life cycle change documentation
    2. Statutory leave administration
    3. Exit process documentation
  • Provide expert colleague service to both internal and external customers
  • Handle calls and or written requests received from colleagues regarding policies and procedures by accessing various systems to obtain needed information
  • Accurately documenting all colleague interactions, both internal and external using available Case Management tools
  • Assist the team in developing recommendations for process improvements
  • Ability to understand the team’s related processes and impact on colleagues
  • Develop and maintain a positive working relationship with team members and the overall Colleague Services team




A minimum 3 years of experience of Payroll and HR administration, with experience of data management ideally in a multinational organisation including good working knowledge of:

  • Advance knowledge on running payroll preferable MEA countries 
  • Understanding labour law, protocol and procedures preferable MEA countries
  • Good knowledge of People Operations and Administration processes
  • Front and backend knowledge of Oracle Payroll HCMS and payroll systems
  • Experience of working with Customer Relationship Systems (CRM)
  • Proficient in Microsoft Office (with excellent Excel skills (V-Lookup, Pivot tables, conditional Formatting), Word (Mail Merge) and PowerPoint and its component parts) and /or G-suite 
  • Some knowledge of, or interest, in the Start-Ups
  • Shared Services experience is a plus
  • High attention to detail is essential
  • Able of work to deadlines
  • Numerate
  • Strong administrative and coordination skills
  • Service Delivery
  • HR/Payroll administration and procedures
  • Data Management


Skills & Attributes

  • Good numeracy skills and a confidence to work with numbers and data
  • Strong customer service orientation and experience
  • Excellent communication skills, both written and verbal in English and Arabic
  • Learn and demonstrate follow-up and problem-solving skills
  • Ability to cope well under pressure, work on own initiative, prioritise tasks and manage workloads 
  • Ability to work accurately and with attention to detail
  • Tact, diplomacy and an appreciation of the importance of working with confidential information
  • Proven commitment to delivering quality, customer focused services
  • Flexible to travel when required and support other markets in case of necessity


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