Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride-hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation. Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 120 cities across 15 countries and has created more than one million job opportunities in the region 🌎.

About the role

This role is part of the Colleague Services that supports Careem’s all markets. This position requires strong partnership with finance, analytics, rewards and country teams to ensure necessary information is gathered in a timely manner for accurate processing of payroll and benefit transactions. 

Reporting - This role reports into the Head of Colleague Services

Key Responsibilities

To develop and manage effective administrative and information management systems to support the work of the Colleague Services team and to the services it provides.

Interface with associates and management:

  • Provide a front-line client service orientation to all those who contact Colleague Services
  • Refer Careem colleagues and team leads to appropriate resources


  • Day to day management of the Colleague Services payroll & benefits operations area for the country(ies) assigned to them and its team including all training and appraisal related tasks
  • To provide oversight to ensure all administration, colleague data management, payroll, benefit and regulatory reporting tasks are completed accurately and within agreed deadlines
  • To highlight any audit or business critical issues that may arise from the non-completion of the aforementioned tasks
  • To undertake proactive action as and when issues are foreseen or arise
  • Escalates issues to team lead where required
  • Control of department related invoices and expenses where authorised
  • Supervision of regulatory authorities for the counties assigned to them


  • Management oversight of the payroll function
  • Liaising with the Payroll & Benefits Specialists and Finance on any major changes to the Careem payrolls
  • Responsible for day to day payroll processing control for assigned countries by all given deadlines
  • Responsible for day to day relationships with payroll providers where applicable
  • Responsible for all internal and external payroll queries/issues and escalation to related team leads if required
  • Reconciliation of payroll & benefit data
  • Responsible along with Head of Colleague Services and Payroll & Benefits Specialist for implementation of all payroll related legislative changes by statutory deadlines
  • Provision of final monthly payments figures to Finance departments and benefit providers
  • Responsible for the timely processing of all payroll and benefit related invoices
  • Documents and reviews payroll procedures and ensures they are adhered to
  • Reviews existing payroll and benefits processes and improve the processes where required


  • Management oversight of benefit administration
  • Management of all benefit renewals in conjunction with country HR departments and procurement
  • Responsible for the day to day monitoring of insurance schemes
  • Responsible for day to day relationships with benefits providers
  • Responsible along with Head of Colleague Services for implementation of all benefit related legislative changes by statutory deadlines
  • Provision of benefit data to related parties when required
  • Invoice processing


  • Provide advice in annual budget, headcount and compensation processes
  • Provide related numbers of payroll & benefits for HR budgeting

Management Information / Reporting:

  • Management oversight of all internal and external regulatory HR reports
  • Control and measure performance of the Payroll & Benefits Specialist reporting tp them to ensure agreed service levels are in line with business objectives

Special Projects / Ad hoc Requirements:

  • Participate in special projects when required

Other Duties:

  • The job description is intended to describe only the main duties. Jobholders are expected to maintain flexibility and perform all other reasonable duties that relate to the work.


Minimum of 5 years of experience in a professional HR environment, ideally in a HR Shared Services  organisation including good experience of:

  • Payroll law, protocol and procedures across Middle East and Africa & other European countries (an advantage)
  • Front and backend knowledge of Oracle Payroll HCMS and Payroll System
  • Proficient in Microsoft Office with excellent Excel skills (VLookup, Pivot tables, conditional Formatting), Word (Mail Merge) and PowerPoint and its component parts and / or Google Sheets.
  • Some knowledge of, or interest, in the Start-Ups
  • Previous experience in customer service and transaction processing preferred
  • High attention to detail is essential
  • Able of work to deadlines
  • Numerate
  • Strong administrative and coordination skills
  • Management and Financial Reporting
  • Statutory Reporting
  • Service Delivery
  • Employment law knowledge
  • HR/Payroll administration and procedures
  • HR/Finance procedures
  • Team Management
  • Change Management
  • Project Management
  • Vendor Management
  • Data Management
  • Budgeting


Proven experience of working in a busy HR office supporting the work of others and during which the following will have been gained:

  • Good knowledge of Oracle or any other Payroll System
  • Preferred knowledge of Human Resources Information Systems (HRIS)
  • Experience of working with office administration and communications systems, including filing systems and databases
  • Excellent IT skills, to include word processing, excel or google spread sheets, data basing skills, website content management. 

Skills & Attributes

  • Know-how on labour law, regulatory reporting and audit processes
  • Excellent communication skills, both written and verbal
  • Learn and demonstrate follow up and problem-solving skills
  • Learn and demonstrate analytical and reasoning ability to interpret various external regulations
  • Good numeracy skills and a confidence to work with numbers and data
  • Ability to cope well under pressure, work on own initiative, prioritise tasks and manage workloads
  • Ability to work accurately and with attention to detail
  • Tact, diplomacy and an appreciation of the importance of working with confidential information
  • Proven commitment to equal opportunities practice and behaviour
  • Proven commitment to delivering quality, customer focused services
  • Flexible to travel where required


Oh, and also, we’re looking for someone who can take ownership, who is of service and who shoots to the moon and beyond. Is this you? We’re looking forward to seeing your application! 🚀

What do we offer you? Working in an international environment with colleagues from 70+ nationalities, a flat hierarchy, flexible working hours, unlimited (paid!) holidays and, the latest technologies and full ownership!


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