Careem is the region’s leading ride-hailing service that provides reliable, safe and affordable transportation choices via a mobile app, on the web and through a call centre. Careem is a pioneer in the region’s ‘sharing economy’ – its mission is to make people’s lives simpler and build an institution that inspires. Established in July 2012, Careem is now the only unicorn in the region and operates in more than 120 cities across 14 countries in the broader Middle East, including North Africa, Turkey and Pakistan.

www.careem.com

 

About the role

Supreme Customer Service is fundamental at Careem, and we want to wow our Captains (drivers) every time! The purpose of the Supply Associate role is to assist the local Operations teams in doing just that. You will be responsible for making bold decisions and working in an agile way in order to deliver a first class service working in a multi-skilled position across 3 different areas of the Training, Captain Support Peak Management. This role involves working on a shift basis that will include some weekend work. Key responsibilities include:

  • Always be CAREEM to captains
  • OWN one of five key functions: quality management, captain on-boarding, supplier relations, peak management, captain happiness
  • Collaborate with other team members to ensure the meeting of KPIs during a shift
  • Brainstorm ideas and critically re-think every process, all the time
  • Always being there for captains and colleagues

About you 

The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.

  • Ability to get hands-on in a complex operational environment
  • Ability to manage multiple tasks and work to tight deadlines
  • Confident, outgoing, and with a predisposition to teach others
  • Good technical proficiency, literacy skills and a competent computer user
  • Ability to effectively trouble shoot problems and work collaboratively within a team environment
  • Excellent technical proficiency, literacy skills and a competent computer user
  • Experience working within a similar role is highly desirable
  • Experience working within the technology industry/start-up environment is highly desirable
  • Educated to BS/MS level (or equivalent) within a subject relevant to the position
  • Fluent English speaker 

 

 

 

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