The Operations Coordinator focuses on preparing the consult for our clinical assessors. Working in a fast-paced environment, this includes preparing the clinical documentation as well as serving as the first impression members receive of CareBridge’s mission during the scheduling process.
Responsibilities:
Obtain and prepare documentation to set up the LTSS Specialist.
Perform telephonic outreach, and potentially outreach through other channels, to eligible members receiving home and community-based services
Answer calls from and make calls to members, direct support professionals, caregivers, and family members to schedule assessments. a
Identify, document, and resolve member concerns to ensure interest and participating in the program
Use multiple systems to track and record participant information using clear and concise notes
Maintain excellent punctuality and attendance during work hours and schedule adherence
Manage large amounts of inbound and outbound inquiries and document all interactions
Meet personal/team metrics
Other duties as assigned
Qualifications:
High school diploma or GED required
3+ years’ experience in customer service
Interest in helping vulnerable populations
Expertise in phone etiquette
A warm, engaging personality with the ability to connect with individuals telephonically
Solution-oriented and a creative problem solver
Inspires a positive and collaborative work environment
Ability to work in a metric and goal-oriented environment
Experience with conflict resolution, defusing, and de-escalating upset callers
Calm, unhurried approach that inspires confidence
Highly organized and pays attention to detail
Self-starter with a propensity to follow-up and follow-through