Reports to: VP, Operations

Location: Remote

As a Platform Support Specialist, you will:

  • Learn Cardlytics products, platforms, customers and business model to gain expert level knowledge in one or more key areas.
  • Play an active role in a platform support team that fields escalations from Cardlytics banks, data and advertiser platform & products, for both internal and external customers
  • Advocate for tools & processes to improve support team's experience for medium and high-volume issues
  • Partner closely with cross functional teams such as Operations, Production Support, Engineering and Product Management to identify, debug and bring issues to resolution in agreed upon SLAs
  • Take ownership of escalated issues and work with partner organizations to make sure those issues are resolved, root cause analysis is completed, and controls are established to prevent future issues
  • Provide a high quality of service with accountability to help grow the business and delight all customers by setting and hitting success metrics consistently
  • Document and maintain platform support processes

You have:

  • 3+ years of increasing experience in both functional and technical customer support for software products
  • Experience with common ticket-tracking applications, such as Jira or ZenDesk
  • Strong written and oral communication skills
  • Understanding or desire to learn and build technical skills
  • College degree or equivalent experience in technical field
  • Genuine curiosity to understand how the various Cardlytics systems operate
  • Some experience in either Finance/Banking, Advertising or Marketplaces a bonus

You are:

  • Able to work both up, down and across org structures
  • Proactive with diligent work ethic
  • Capable of working independently

We offer:

  • Lifestyle Spending Account - Company funded account that can be used for physical, emotional, and financial wellness!
  • Flexible PTO
  • Healthcare benefits that go into effect day one
  • Employer funded Health Savings Account (HSA)
  • Paid Maternity and Paternity Leave
  • Competitive compensation
  • Equity grants for all employees

About Cardlytics

At Cardlytics (NASDAQ: CDLX), we created an industry…but we are just getting started. From idea inception at a kitchen table in Atlanta to now publicly traded on NASDAQ with offices around the world, we are proud of the work we've accomplished and are looking for more smart and creative minds to join us on our mission.

By using data for good, we connect brands with real people through their banks' digital channels (think: online and mobile apps). And when we make these connections, everyone wins - brands drive more sales, banks drive more loyalty, and people receive more cash back. It's that simple.

So how exactly does it work? Through our partnerships with financial services companies like Chase, Bank of America, Wells Fargo, and Venmo, we have insights into one out of every two card swipes in the U.S. This equates to roughly $3.1 trillion in annual purchase spend from more than 161 million bank customers.

Respecting this complete view of the consumer, we can create mutually beneficial relationships between those consumers and their favorite brands and financial services partners. These are relationships that otherwise would not have happened without our help. It's our advanced targeting that drives advertising performance - because performance matters, and it's our superpower.

Are you ready to become a shareholder and join a team filled with creatives and data scientists, consultants, and artists, to help redefine marketing?

We are committed to diversity, equity and inclusion, and leveraging our unique perspectives to grow our company to new heights, while ensuring Cardlytics is a great place where great people want to be.

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