Cardlytics is the largest ad platform you’ve never heard of.  

If you have a bank account or a credit card, chances are good that you’ve seen our platform in action. By running the cash-back rewards programs for Chase, Bank of America, Wells Fargo and other financial institutions we place targeted, relevant, measurable ads in front of 133M US consumers - more MAUs than Twitter, Pinterest, and Snapchat. 

We see one in every two card swipes, covering $3T in purchases. This puts us in a unique position, since we can help marketers predict consumer shopping preferences based on actual purchase data, then use that to reach bank consumers with offers they love to have. 

About the role

The support engineer is the primary resource for identifying root cause of issues with our proprietary software systems.  This position will engage in production support, monitoring, data quality and implementation.

The ideal candidate has 2-4 years of experience in roles such as support, development, quality assurance, and systems analyst.  This is a fast paced position that is constantly changing tasks and focus. The position requires an individual that isn’t afraid to take initiative and complete tasks with low supervision.

The Application Support Engineer role will cover the following activities:

  • Monitoring and troubleshooting of End User issues throughout technology stack
  • Identifying data anomalies
  • Liaising between specialist teams based in UK and US and external clients
  • Ability to manage issue resolution working with a variety of different teams
  • Excellent written and verbal communication skills – must have the ability to present technical information in a clear, concise manner to a variety of audiences
  • Analytical and critical thinking skills
    • An aptitude for applying lessons learned in future troubleshooting scenarios
    • An aptitude for understanding data flow concepts with an eye for identifying points of failure

Qualifications and Experience

  • Windows scripting (Powershell, VBscript, Batch, etc.)
  • MS SQL Server 2012 and above, including writing TSQL
  • Windows Server Experience 2012 and above
  • Microsoft IIS experience
  • Network Topologies and components including Firewalls, Load Balancers, Reverse Proxies and WAF
  • Deployment and support of .Net software
  • Has some systems administration experience

Desirable

  • Creating SSIS Packages
  • Web Technologies
    • API Requests
    • HTTP-Get, HTTP-Post, Soap
    • Understanding of AJAX, Javascript and HTML
  • SAN awareness and understanding
  • VMWare Experience
  • Cloud based solutions
  • Familiarity with non-MS technology, Linux, Apache, MySQL

Education

  • Bachelor’s degree in Computer Science or related field is preferred

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