Cardlytics is the largest ad platform you’ve never heard of.
If you have a bank account or a credit card, chances are good that you’ve seen our platform in action. By running the cash-back rewards programs for Chase, Bank of America, Wells Fargo and other financial institutions we place targeted, relevant, measurable ads in front of 133M US consumers - more MAUs than Twitter, Pinterest, and Snapchat.
We see one in every two card swipes, covering $3T in purchases. This puts us in a unique position, since we can help marketers predict consumer shopping preferences based on actual purchase data, then use that to reach bank consumers with offers they love to have.
About the role
The support engineer is the primary resource for identifying root cause of issues with our proprietary software systems. This position will engage in production support, monitoring, data quality and implementation.
The ideal candidate has 2-4 years of experience in roles such as support, development, quality assurance, and systems analyst. This is a fast paced position that is constantly changing tasks and focus. The position requires an individual that isn’t afraid to take initiative and complete tasks with low supervision.
The Application Support Engineer role will cover the following activities:
Monitoring and troubleshooting of End User issues throughout technology stack
Identifying data anomalies
Liaising between specialist teams based in UK and US and external clients
Ability to manage issue resolution working with a variety of different teams
Excellent written and verbal communication skills – must have the ability to present technical information in a clear, concise manner to a variety of audiences
Analytical and critical thinking skills
An aptitude for applying lessons learned in future troubleshooting scenarios
An aptitude for understanding data flow concepts with an eye for identifying points of failure
Qualifications and Experience
Windows scripting (Powershell, VBscript, Batch, etc.)
MS SQL Server 2012 and above, including writing TSQL
Windows Server Experience 2012 and above
Microsoft IIS experience
Network Topologies and components including Firewalls, Load Balancers, Reverse Proxies and WAF
Deployment and support of .Net software
Has some systems administration experience
Creating SSIS Packages
HTTP-Get, HTTP-Post, Soap
SAN awareness and understanding
Cloud based solutions
Familiarity with non-MS technology, Linux, Apache, MySQL
Bachelor’s degree in Computer Science or related field is preferred