About Us:

Capsule is rebuilding the $425 billion pharmacy industry from the inside out with an emotionally resonant experience and technology that enables customized outcomes for patients, doctors, hospitals, insurers, and manufacturers. We are laser focused on creating the best healthcare experience for our customers and driving meaningful value and better outcomes for every participant in the healthcare system. Capsule has raised over $500MM from the best healthcare and technology investors in the world to pursue our mission of building a pharmacy that works for everyone. 

Our values are: everybody needs some looking after sometimes and winning together. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be better. We work hard to teach and share our successes to help one another be successful. We anticipate our teammates’ needs and communicate early and often, using the input of our peers to operate both fast and right. We have tremendous ambitions and a lot of fun pursuing them — if that excites you, we’d love to have you join us.

About the Role:

Our Logistics Operations team goal is to provide a timely, seamless and frictionless delivery experience to our customers. The Logistics Manager will be at the front lines of Capsule’s mission to build a better, nicer, kinder, smarter pharmacy to make life simpler and healthier for everyone. You will be ensuring medication is delivered on time to our customers in a professional manner.

  • Recruit, coach, mentor and develop a high performing courier workforce
  • Plan, schedule and manage a courier workforce to provide a same-day delivery offering
  • Maximize labor efficiency through proper staffing and schedule management 
  • Responsible for last mile route planning to achieve delivery productivity goals
  • Partner with cross-functional teams to drive system and operational improvements to drive delivery efficiencies
  • Provide a positive customer experience by maximizing on-time delivery
  • Drive quality initiatives and reduce process defects to achieve best in class performance
  • Support process change initiatives; enable the team to meet and exceed business plans

About You:

  • You take pride in enabling the best work of others on the team. You think ahead to anticipate the needs of your teammates and you give and get all the facts making it easy for others to make decisions.
  • You drive results in a way that makes everyone better. You accomplish ambitious objectives while uplifting the team around you. You're a magnet for team members looking to get better and be successful.
  • You work hard and want to have fun while you do so. You celebrate wins and remember to enjoy the journey as we build something iconic.
  • You can work both fast and right and don't view them as trade-offs. You understand when things require precision and accuracy and where 80% gets you to the desired outcome.
  • You thrive on being pushed and challenged. You communicate effectively both in written form and live / on your feet - you are not fazed by tough questions in the moment. 
  • You strike the right balance between putting enough work in to share something, but not going off into a corner for weeks at a time to polish something to perfection.
  • You operate like an owner and expect others to as well. You take personal responsibility and value personal responsibility in others. 
  • You check your ego at the door. You are interested in finding the right answer vs. always having the right answer.

Requirements: 

  • Bachelor's degree, or equivalent work experience
  • 2-3 years experience directly managing a team in operations, experience in last mile delivery highly preferred
  • Ability to work well in a fast-paced environment and adapt quickly to changes
  • Strong leadership, collaboration and communication skills
  • Attention to detail and ability to deep-dive when necessary
  • Ability to multitask and manage competing priorities

Bonus Points:

  • Fluency in Spanish (able to speak, read, and write) highly preferred
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Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve, and believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

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