About Us:

Capsule is rebuilding the $425 billion pharmacy industry from the inside out with an emotionally resonant experience and technology that enables customized outcomes for patients, doctors, hospitals, insurers, and manufacturers. We are laser focused on creating the best healthcare experience for our customers and driving meaningful value and better outcomes for every participant in the healthcare system. Capsule has raised over $500MM from the best healthcare and technology investors in the world to pursue our mission of building a pharmacy that works for everyone. 

Our values are: everybody needs some looking after sometimes and winning together. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be better. We work hard to teach and share our successes to help one another be successful. We anticipate our teammates’ needs and communicate early and often, using the input of our peers to operate both fast and right. We have tremendous ambitions and a lot of fun pursuing them — if that excites you, we’d love to have you join us.

About the Role:

Reporting to the Capsule General Manager of Austin, the Associate General Manager will be a thought leader and direct manager for our growth team. You carry responsibility for growing the business primarily through partnerships with healthcare entities. 

You’re a strong candidate if you’ve grown existing businesses, launched new products and business units, and managed high performing teams. You are highly skilled at leading through influence internally and externally. You are comfortable not just selling products but seeing the opportunity to define new products to be sold. You quickly put structure to ambiguity, from defining product / market fit with new high value partners, briefing requirements for sales collateral, and pulling through stalled partnerships.

When it comes to your team, closing deals, and upselling accounts, nothing is above or below you. You will do whatever it takes to grow the business, and you inspire your team to do the same. You are a player and a coach. You leverage your network and creatively help the team drive partnerships. You also learn by doing and support successful outcomes by actively joining drop ins, calls, and pitches. You communicate easily and quickly build trust with c-suite, Ops, frontline provider, and admin teams. 

You are process and framework driven. You can wear multiple hats and see the business from multiple angles. You also are a capable operator and help to bridge communication between our local growth, pharmacy, and logistics teams setting up high value partnerships for operational success. You think big while staying organized on the details required to win. 

What You’ll Do:

  • Be a champion in the Austin market for Capsule and our modern pharmacy
  • Grow and manage our provider-focused partnerships team 
  • Define and support execution of SMB and enterprise provider sales
  • Assess and provide support to execute other strategic healthcare partnerships
  • Support sales operations 
  • Provide direct sales support where needed, particularly helping to open doors, close deals, and execute successful product deployments
  • Take our growth team’s already high performance to a new level. 
  • Partner closely with our central Product, Marketing, and Logistics teams
  • Carry a quota based 80% on the output of your team / 20% on qualitative performance

About You:

  • You take pride in enabling the best work of others on the team. You think ahead to anticipate the needs of your teammates and you give and get all the facts making it easy for others to make decisions.
  • You drive results in a way that makes everyone better. You accomplish ambitious objectives while uplifting the team around you. You're a magnet for team members looking to get better and be successful.
  • You work hard and want to have fun while you do so. You celebrate wins and remember to enjoy the journey as we build something iconic.
  • You can work both fast and right and don't view them as trade-offs. You understand when things require precision and accuracy and where 80% gets you to the desired outcome.
  • You thrive on being pushed and challenged. You communicate effectively both in written form and live / on your feet - you are not fazed by tough questions in the moment.
  • You strike the right balance of putting enough work in to share something, but not going off into a corner for weeks at a time to polish something to perfection.
  • You operate like an owner & expect others to as well. You take personal responsibility and value personal responsibility in others.
  • You check your ego at the door. You are interested in finding the right answer vs. always having the right answer.

Requirements:

  • 5-10 years experience spanning sales, operations, business development, partnerships / account management
  • Entrepreneurial experience and/or mindset -- You are an owner and builder
  • Experience selling to frontline providers 
  • Experience in selling technology, ideally healthcare technology
  • History of successful development of sales / partnership strategy and execution 
  • History of delivering results and developing your team
  • Comfort with ambiguity and strong ability to bring structure
  • Strategic and business-minded - you see opportunities before others do, and you easily translate your ideas into practical solutions
  • Strong ability to prioritize and spend time on the work that will help drive growth for the business
  • Strong communication skills, highlighted by an ability to build relationships and influence through presentations and written and verbal communications
  • Organized, dependable, self-motivated & ability to multi-task 
  • Creative and collaborative - you love working with a team and solving challenging problems
  • Significant bonus points for deep relationships with Austin area provider networks 

Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve, and believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

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