About Us:

Capsule is rebuilding the $425 billion pharmacy industry from the inside out with an emotionally resonant experience and technology that enables customized outcomes for patients, doctors, hospitals, insurers, and manufacturers. We are laser focused on creating the best healthcare experience for our customers and driving meaningful value and better outcomes for every participant in the healthcare system. Capsule has raised over $500MM from the best healthcare and technology investors in the world to pursue our mission of building a pharmacy that works for everyone. 

Our values are: everybody needs some looking after sometimes and winning together. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be better. We work hard to teach and share our successes to help one another be successful. We anticipate our teammates’ needs and communicate early and often, using the input of our peers to operate both fast and right. We have tremendous ambitions and a lot of fun pursuing them — if that excites you, we’d love to have you join us.

About the Role:

The Business Insights team is responsible for ensuring Capsule’s leadership has the information they need to make the right decisions. Using quantitative and qualitative methods, we dive into the key questions confronting the business to highlight opportunities for growth and support strategic planning across the organization. In your role as a Senior Business Insights Manager, your main focus will be supporting our ever growing operations team as the go-to data guru. You’ll be a strategic thought partner for both the product and operational leaders as we tackle some of the toughest pharmacy fulfillment operations challenges. This role will partner with both the Product and Logistics teams to enable the teams’ best work.

  • Drive and influence strategic projects that are essential to Capsule’s continued growth in the operations team by leveraging deep understanding of data and process.
  • Synthesize and present KPIs and trends to the operations leadership team on a regular basis, identifying opportunities and challenges and developing ideas to improve the business.
  • Support strategic planning through thoughtful analysis of how the business is performing and why
  • Compile and curate data sources to enable self-service reporting for the operations team.
  • Make recommendations on strategy based on fulfillment or shortfall of KPIs.
  • Build reports and dashboards to enable the teams to identify trends and insights in the data.

About You:

  • You take pride in enabling the best work of others on the team. You think ahead to anticipate the needs of your teammates and you give and get all the facts making it easy for others to make decisions.
  • You drive results in a way that makes everyone better. You accomplish ambitious objectives while uplifting the team around you. You're a magnet for team members looking to get better and be successful.
  • You can work both fast and right and don't view them as trade-offs. You understand when things require precision and accuracy and where 80% gets you to the desired outcome.
  • You thrive on being pushed and challenged. You communicate effectively both in written form and live / on your feet - you are not fazed by tough questions in the moment. 
  • You strike the right balance between putting enough work in to share something, but not going off into a corner for weeks at a time to polish something to perfection.

Requirements:

  • You have 5-8 years experience in an analytics, consulting, or finance role, ideally reporting KPIs and trends to executives and diving into the drivers of performance.
  • You possess excellent communication skills and the ability to succinctly distill complex analyses into high level insights; you’ll report on the health of the business to stakeholders at all levels.
  • You are organized and have a high level of attention to detail; you’ll create and manage reporting on dozens of KPIs and metrics based on a vast and not-always-clean dataset.
  • You have the ability to operate independently; you’ll spot trends before they’re apparent to others and make recommendations to ensure metrics continue to trend in the right direction.
  • You are an expert with SQL and Excel and have experience with BI tools such as Looker, Tableau or  PowerBI

Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve, and believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

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