About Us:

Capsule is rebuilding the $425 billion pharmacy industry from the inside out with an emotionally resonant experience and technology that enables customized outcomes for patients, doctors, hospitals, insurers, and manufacturers. We are laser focused on creating the best healthcare experience for our customers and driving meaningful value and better outcomes for every participant in the healthcare system. Capsule has raised over $500MM from the best healthcare and technology investors in the world to pursue our mission of building a pharmacy that works for everyone. 

Our values are: everybody needs some looking after sometimes and winning together. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be better. We work hard to teach and share our successes to help one another be successful. We anticipate our teammates’ needs and communicate early and often, using the input of our peers to operate both fast and right. We have tremendous ambitions and a lot of fun pursuing them — if that excites you, we’d love to have you join us.

About the Role: 

As Director of IT here at Capsule, you’ll be focused on driving Capsule’s Information Technology footprint across all of Capsule’s pharmacy locations.  You will work with executive stakeholders and talented individuals across the company to improve and maintain Capsule’s pharmacy enterprise and network infrastructure, execute a vision for IT services and ensure an effective remote and onsite office experience. 


  • Own the physical Information Technology footprint of Capsule’s Office and Pharmacy locations
  • Own management and maintenance of Pharmacy backend systems and software (on-prem and cloud-based)
  • Provide a delightful remote and office technology experience for all Capsule employees and guests  
  • Establish and execute on a vision for IT services including:
    • User provisioning, identity and management
    • Laptop, workstation and network system management/security
    • Remote productivity solutions
    • Software purchasing and lifecycle management
    • Business process automation
  • Establish and manage vendor relationships with cloud service providers, software partners and network providers
  • Work with stakeholders in Operations, Engineering, People and Security
  • Mentor and build the IT team’s skillset and customer service mindset
  • Establish internal user education and guidance on security and IT best practices

About You: 

  • You have the ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment
  • You possess a customer service mindset and have led internal-facing customer service teams responsible for support
  • You understand the risk trade-offs in employing different solutions to a problem, valuing pragmatism over idealism
  • You are an effective leader that can influence without authority and help others understand
  • Not afraid to get your hands dirty and contribute 
  • You have experience in communicating broad strategies that teams are able to execute on. 
  • You don’t wait for things to happen to you, you make things happen. 



  • You have 7-10 years of experience in an Information Technology role and at least 3 years experience in a leadership role with direct reports
  • You are comfortable leveraging both self-managed and cloud-based IT services
  • You have experience with modern Network infrastructure, Security, Access Management, and Cloud Technologies
  • You have expertise in operation systems, directory infrastructure, and database management
  • You are comfortable with building and operating office or facility network systems
  • You are hands-on with respect to operating IT-related tooling and have built out and supported business automation frameworks
  • You have managed vendor relationships and are experienced negotiating contracts and renewals

Bonus Points:

  • Experience with companies that have multiple physical locations that are customer-facing
  • Experience supporting distributed locations of small to medium scale with non-technical users
  • Healthcare or other regulated industry experience 


Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve, and believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

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