We’re Capital on Tap 👋
💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

📈Check out the development opportunities in the RTA Team.

🏡🏢This is a Hybrid role, the RTA team work from our Cardiff City Centre Office 4 days per week. Your first 6-12 weeks will be 5 days a week in office whilst you fet set up in your new role.

Real Time Analyst ✨
In this role, you'll play a key part in making sure our teams run smoothly each day. You'll help align agent schedules with business needs, manage time spent on training or other tasks, and keep track of attendance for Team Leaders. You'll also support the Management team by keeping an eye on performance, creating well-balanced rotas, making real-time adjustments when needed, and finding ways to improve how we work

  • Making sure agents stick to their schedules so we can provide the best possible service
  • Planning off-phone activities, like training or meetings, at the best times for the business
  • Keeping track of absences and lateness, updating reports, and keeping Team Leaders informed
  • Creating and managing rotas based on expected demand and any last-minute changes
  • Supporting the Management team in delivering the best experience for our customers
  • Keeping an eye on trends and unexpected changes, stepping in with backup plans when needed

We’re Looking For ✨

  • Strong analytical skills with the ability to investigate call volume spikes, identify root causes, and recommend solutions
  • Experience in a contact centre environment, with a focus on analysing trends and performance data
  • Ability to provide clear insights and feedback to improve operational efficiency
  • Comfortable working with data to understand patterns, impacts, and ways to prevent future issues
  • Proactive approach to problem-solving, ensuring service levels are maintained
  • Strong communication skills to share findings and collaborate with teams effectively

Diversity & Inclusion 🌈
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

🏥 Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.

Interview Process 🤝

  • First stage: 30 minute intro and values call with Talent Partner (Video call)
  • Final stage: 60 minute overall assessment with Team Manager (In person)

 

Other Info
👍Check out our ‘Top Tips’ for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
📧Email careers@capitalontap.com if you have any questions.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
UK DE&I Data
At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are. We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves. 

In order to remain committed to our goal, we need to analyse and identify where we need to take steps to make positive impact. The first step in this process is gathering anonymous data on our candidates. We would encourage you to help us by filling in the form below.

All of the questions we ask are optional and will not affect your application. You don't have to share this with us and we won't consider it as part of your application. If you choose not to share this info, it won't impact your application in any way.

 

What gender do you identify with (Select one)






What is your age? (Select one)






What is your ethnicity? (Select one)


















Do you consider yourself to have a disability or health condition? (Select one)



What is your sexual orientation? (Select one)








Do you have any caring responsibilities (Select one)







Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.