We’re Capital on Tap 👋
💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

📈Check out the development opportunities in the Customer Operations team.

🏢This is an office based role, the Customer Operations team work from our Cardiff City Centre Office. 

Are you looking for a new role in 2025?! We're recruiting now for a January start! 

What You’ll Be Doing
You’ll be the first point of contact for small business owners. Our customers are trying to build their businesses, and we don’t want to get in the way. You’ll solve problems, fix things that aren’t working for them, and give them a leg up when they need it. Most importantly, you’ll be able to listen to our customers and understand from them how we can build a better business.

✨Servicing our customers via phone, emails and chat 
✨Helping customers with everything related to their account
✨Proactively working to improve points of friction for customers
✨Working in your team to make sure that customers get connected instantly
✨Identifying our vulnerable customers and ensuring they get the right support

Shifts
You’ll be joining our night team servicing both our UK & US customers. Working Monday-Sunday  (2 weekends in every 4) 6pm-6am & 8pm-8am. Shifts will be:
⏰Week 1: 4 shifts on, 3 off
⏰Week 2: 3 shifts on, 1 off, 3 on
⏰Week 3: 3 shifts off, 4 on
⏰Week 4: 7 days off

We’re Looking For
✨Passionate about helping customers and can build rapport with customers easily  
✨Able to think quickly on your feet to solve problems, you don't need to follow a script! 
✨Able to follow processes and guidelines but still able to use your own initiative 
✨You can adapt to change with ease and handle pressure well 
✨You are good at explaining complex information in a simple way 
✨You can tailor your approach to service a wide range of customers from all walks of life
✨You enjoy working to a schedule and great at time keeping! 
✨You're familiar with working night shifts 

Diversity & Inclusion 🌈
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

💷 Salary £24,000 + £3k uplift for working nights, + monthly bonuses
🏥 Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.

Interview Process 🤝
🤝First stage: 15 minute intro call with a member of the team (Phone call)
🤝Final stage: Attend an assessment day either Tuesday 3rd or Thursday 5th December, 3pm-7pm  (In person)
🤝Start date will be 6th January 2025

Other Info

👍Check out our ‘Top Tips’ for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
📧Email careers@capitalontap.com if you have any questions.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

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UK DE&I Data
At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are. We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves. 

In order to remain committed to our goal, we need to analyse and identify where we need to take steps to make positive impact. The first step in this process is gathering anonymous data on our candidates. We would encourage you to help us by filling in the form below.

All of the questions we ask are optional and will not affect your application. You don't have to share this with us and we won't consider it as part of your application. If you choose not to share this info, it won't impact your application in any way.

 

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