Job Title:IT System Support Analyst
About Us
Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?
You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.
MAKE AN IMPACT
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
#BEYOURSELFATWORK
Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.
CAREER ADVANCEMENT
With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.
DIVERSITY & INCLUSION
We believe that diversity of people and perspective gives us a competitive advantage.
Role Description:
Exp: 2yrs to 5yrs
Location - Bangalore
Technical Requirement:
Key Responsibilities: We are seeking a skilled IT System Support Analyst to join our dynamic team. The IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration, testing and deployment. The position also collaborates with cross-functional teams to resolve software issues and implement updates or patches..
Required Skills:
• Provide technical support and troubleshooting for internally developed software applications and vendor software packages.
• Monitor system performance and ensure the availability and reliability of software applications.
• Collaborate with development teams to resolve software issues and implement updates or patches.
• Manage software installations, configurations, and upgrades.
• Document support processes, procedures, and troubleshooting steps.
• Assist in the evaluation and selection of new software solutions to meet business needs.
• Conduct training sessions for end-users to ensure effective use of software applications.
• Maintain strong relationships with software vendors to ensure timely support and updates.
• Participate in the development and implementation of IT policies and procedures.
• Stay current with industry trends and emerging technologies to provide innovative support solutions.
Required Qualification:
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• At least 2 years of proven experience as an IT System Support Analyst or similar role.
• Skilled in supporting internally developed software
• Skilled in implementing and supporting vendor software packages including software installation, configuration, maintenance and deployment.
• Skilled in troubleshooting and resolving software issues.
• Skilled in database management and query languages (e.g., SQL).
• Experience implementing cybersecurity best practices in application support.
• Skilled in testing methodologies and applying multiple levels of testing (Functional, Integration, and UAT)
• Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe, Scrum, or Kanban. Ability to evaluate and prioritize requirements based on business impact and technical complexity.
• Excellent business analysis, problem-solving, and analytical skills, and attention to detail.
• Excellent communication and interpersonal skills, as well as being customer service-oriented.
Preferred Qualification:
• Experience with ITIL or other IT service management frameworks.
• Knowledge of scripting languages (e.g., Ansible, PowerShell, Python) for automation.
• Knowledge of cloud platforms (e.g., Microsoft Azure, AWS).
• Familiarity with low code platforms (e.g., Power Platform)
