Joining Capco means joining an organization that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can. We believe that everyone brings something different to the table – so we’d love to know what makes you different.

We are/have:

Experts in banking and payments, capital markets and wealth and asset management
Deep knowledge of financial services offerings, including e.g., Finance, Risk and Compliance, Financial Crime, Core Banking etc.
Committed to growing our business and hiring the best talent to help us get there.
Focused on maintaining our nimble, agile, and entrepreneurial culture.

What is the Opportunity?

We are seeking talented and passionate individuals to join the Bank as Process Experts, Operational Excellence Ways of Working in the Group Transformation Office.
The Group Transformation Office drives and executes the overall strategic transformation agenda.
The team works under the guidance of the Global Head, Transformation, Chief Transformation, Technology and Operations Officer and TTO MT.
The office also collaborates closely with other senior business and functional leaders in the bank to build and drive the bank-wide transformation.

JOB DESCRIPTION

Your Impact

You will be working as a Senior/Process Expert providing a unique opportunity to redesign the bank from a “risk centric, client aware bank” to a “client centric, risk aware bank”
Help the bank to enhance and improve the processes across Technology, Data, Risk and Organization providing a great opportunity to make an impact
Since the bank wants to be an industry leader in Process Excellence, there is a multi-year roadmap being delivered including key support to the team in the form of methodology and playbook, training, coaching, tooling etc providing excellent learning and development opportunities.

In this role, You will be

Working directly with the global head of Operational Excellence and exposure to the Group Chief Transformation Officer, COOs and other senior business / function leaders providing exceptional career growth opportunities. The team members are across Singapore, Malaysia, India, Hong Kong, China, Dubai, Poland & UK.
Leading the operational alignment of process simplification initiatives with the global OE WOW agenda; contributing to roadmap planning and execution
Leading process improvement programs, from set-up to implementation, providing on-the-ground process management and improvement expertise
Accountable and responsible for the execution of Operational Excellence Ways of Working (OE WOW) priorities across the bank
Accountable for various OE WOW initiatives across the bank, including OE framework development and launch, execution of process improvement programs, launch of process management / WOW practices and benefits realization (incl. productivity gains and financial / non-financial benefits)
Accountable for identifying process optimization opportunities and aligning priorities with regional / local stakeholders
Accountable for the outcomes of process improvement programs, including key process / customer journey performance metrics
Building, developing and maintaining the relationship with stakeholders (from senior management to staff on the ground); ensuring strong collaboration towards achieving bank-wide transformation and OE WOW objectives while supporting stakeholders meet local priorities and targets
Supporting the development and maintenance of standards and guidelines in line with the OE WOW frameworks (e.g. process universe, process governance and roles, definition and usage of e2e process KPIs, target setting and benefit tracking)
Sharing learnings from process improvement programs and providing inputs to global design of target modular processes and customer journeys; co-accountable for global process outputs; ensuring global process designs are feasible to implement and fit-for-purpose in the region and its countries
Responsible for developing capabilities and skills of business owners, process owners, process participants and 2nd and 3rd LOD in the practice of process management and improvements; supporting capability development for using effectively global process tooling
Developing and leading the execution of OE WOW initiatives and measures to ensure long-term impact and sustainability of the process practice in the region; supporting the build of a process culture in regional entities

Responsibilities:

Strategy

Contribute to formulation of Banks OE WOW strategy, ensuring alignment with strategic business outcomes
Establish a portfolio of initiatives to achieve target outcomes including driving broad bank-wide cultural transformation
Drive growth and branding of OE WOW in the bank, help embed bank wide culture of sustainable continuous improvement

Business:

Support operational efficiency, process optimization and client journey initiatives to help business stakeholders achieve scorecard outcomes
Establish and maintain a highly engaged working relationship with shared accountability with global and local business and functional lines
Support the establishment of ownership of initiatives and outcomes among business leaders
Support developing process culture and mindset across the bank

Processes

Identify process priorities and design, prepare and execute process improvement programs across the bank (geographies, business lines and functions)
Design and support transformation initiatives in BANK ensuring compliance with process / customer journey frameworks and ways of working
Own and execute OE processes, e.g. process management framework and taxonomy implementation; process improvement; program execution compliance; impact and benefit tracking

Risk Management

Ensure that OE proposed changes/reengineering do not compromise existing risks and controls and wherever required strengthen them
Ensure process redesign/reengineering simplifies redundant, duplicate and unnecessary controls without value-adds for effective risk management
Engage process and risk control owners upfront in design of process changes. Have oversight, direct tracking and monitoring of process improvement programs; and their impact on risk and control frameworks

Domain: BFSI (Mandatory) | Experience: 10 to 18 Years | Location: Chennai

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Process Expert

We are/have:

What is the Opportunity?

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