This is a contract role

About our Team:

Capco Digital is a consultancy specializing in designing, developing, and delivering customer-centric solutions for global Financial Services clients. We deliver across the full product lifecycle, from strategy to launch and beyond.

We leverage Design Thinking to find the right problems to solve and work as a collaborative, multi-disciplinary teams to find the best solutions. We find meaningful insights and co-design with partners and customers. We love to sketch, prototype, and think beyond single touchpoints.

We tackle various types of problems, and we’re always looking for new approaches to work more efficiently and smarter. Our Labs group empowers us to conceptualize, sell, and implement solutions that leverage new and emerging technologies.

About the Job:

The Senior UX Designer will have a passion for User Experience principles and interaction design. They will be an experienced and creative UX designer who is deeply passionate about design, product, and the end-to-end user experience. They will have the opportunity to work with multidisciplinary teams and influence user experience through problem solving and implementation. We’re looking for a team player who excels at collaboration and enjoys mentoring others, as well.

What You’ll Get to Do:  

Lead the work on functional areas in small, agile design teams on client projects to follow best practices and create compelling, intuitive, and innovative user-centered experiences across the banking, insurance, capital markets, FinTech and energy industries
Facilitate client discovery workshops with product managers, engineers, designers, and other cross-functional stakeholders
Lead and conduct user research, including drafting research plans, conducting interviews, writing discussion guides for concept validation or usability tests, and synthesizing feedback into actionable read-outs or reports
Provide insights to the product development team and document user goals, needs, motivations and pain points through user personas, use cases, and experience maps
Create user flows, storyboards, design mockups, interactive experience prototypes, future state visions and production ready final assets
Mentor junior designers and researchers through the delivery of creative assets
Communicate design intent to internal and external teams and clearly represent your design work clearly and persuasively across different audiences with minimal conflict and complication through effective storytelling
Take ownership of product user experience patterns, creating design systems and style guides that enable designers, developers, and product managers to effectively build intuitive and beautiful products
Passionately advocate for human-centered design and actively help grow the design culture within Capco and within our clients’ organizations

What You’ll Bring with You:

A portfolio of work that demonstrates a knowledge of the UI/UX lifecycle, including examples of where you have delivered complex work in a fast paced, dynamic environment
A Bachelor’s or Master's Degree in the study of design including one of the following: Design, Information Architecture, HCI, or equivalent project/portfolio experience (preferred)
5+ years of experience design, with a background in banking, capital markets, insurance or energy (preferred)
Proficiency with wireframing, prototyping and visual design tools (e.g. Sketch, Figma, AdobeXD, InVision)
Ability to communicate ideas with confidence and create engaging presentations that tell a story and inspire others
Deep understanding of user experience, user research, interaction design, and service design principles
A collaborative, Design Thinking mindset and a Lean UX approach (preferred)
Ability to find just as much value and interest in designing utility enterprise products and consumer facing products
Understanding and familiarity with research methodologies for both qualitative and quantitative including conducting interviews, contextual enquiries, etc. (as well as leading said activities)
General understanding of common software project management and Agile development practices
A desire to hone your craft and create a voice through writing articles, speaking on panels, etc.

Why Capco?

A career at Capco is a chance to help reshape the competitive landscape in financial services. We launch new banks, transform existing ones, and help our clients navigate complex change. As consultants, we work on the front-end business design all the way through to technology implementation.

We are the largest Financial Services focused consultancy in the world, serving everyone from global banks to emerging FinTechs, from strategy through digital transformation, design, business consulting, data and analytics, cyber, cloud, technology architecture, and engineering.

Capco is a young and growing firm. We maintain an entrepreneurial spirit and growth mindset, and have minimal bureaucracy. We have no internal silos that get in the way of your career opportunities or ability to focus on our clients and make a difference to the business. We offer the opportunity for everyone to learn rapidly, take on tough challenges, and get promoted quickly. We take pride in our creative, collaborative, diverse, and inclusive culture, where everyone can #BYAW.

We offer highly competitive benefits, including medical, dental and vision insurance, a 401(k) plan, tuition reimbursement, and a work culture focused on innovation and creation of lasting value for our clients and employees.

Ready to take the Next Step

If this sounds like you, we would love to hear from you. This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory.

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Where processing takes place in the UK or EU, or you are a resident of the UK or EU, the legal basis we rely on for processing your personal data is article 6(1)(b) of the European Union General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”) which relates to processing necessary to perform a contract or to take steps at your request, before entering a contract. The legal basis we rely on to process any information you provide as part of your enquiry or application which is special category data, such as health, religious or ethnic information, is article 9(2)(b) of the GDPR, which also relates to our obligations in employment and the safeguarding of your fundamental rights and article 9(2)(h) for assessing your work capacity as an employee.

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We do not collect more information than we need to fulfil our stated purposes and will not keep it longer than necessary.

The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask but it may affect our assessment efforts if you don’t.

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If you use our online application system, your details will be collected by a data processor on our behalf (please see below).

We ask you for your personal details including name and contact details. We’ll also ask you about your eligibility to work in the country concerned, previous work experience, education, referees and for answers to questions relevant to the role. Our recruitment team and relevant business lead will have access to all this information.

You will also be asked to provide equal opportunities information. This is not mandatory – if you don’t provide it, it won’t affect your application. We won’t make the information available to any staff outside our recruitment team, including business leads, in a way that can identify you. Any information you provide will be used to produce and monitor equal opportunities statistics.

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Our recruiters and business lead shortlist applications for interview. The business leads will not be provided with your equal opportunities information if you have provided it.

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We may also perform the following, subject to local laws and practices:

Criminal Record check
Electronic ID Verification check
Credit & Bankruptcy checks, including a full 5 year address history
Global Financial Sanctions checks
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Education & Professional Qualifications checks
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How long is the information kept for?

This will depend on whether your application is successful or not (unless we state otherwise in our ‘data processor’ section below):

Successful Recruitment Candidate Information (including CV’s applications, interview notes, psychometric test data) will be destroyed 12 months after the end of employment. Except in the United States, where candidate information is retained for 24 months. Eligibility documents (identity, right work in country) and background checks (including personal references) are typically kept for 5 years after the end of employment, or longer to comply with local laws. Please refer to your local Capco Recruitment Team for further information.

Unsuccessful Recruitment Candidate Information (including third party referee details provided by the applicant) will be destroyed 12 months after the last action unless you consent for information to be held for longer. Except in Poland, where candidate information is retained for 6 months and in the United States for 24 months.

How we make decisions about recruitment?

At the initial application stage we may automatically decline your on-line application if you fail to satisfy any relevant legal requirements for employment (e.g. You state you do not have the legal right to work in the country where the role exists).

With your specific agreement we may use on-line behavioural and cognitive assessments to help us understand your personality traits, your general mental ability and capacity for critical thinking. All results are personally analysed by one of our fully trained recruitment team.

Final recruitment decisions are made by members of our recruitment team and business leads. We take account of all the information gathered during the application process.

You can ask about decisions on your application by speaking to your contact in our recruitment team.

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As an individual, you have certain rights regarding your own personal data.

For more information on your rights, please see the ‘Your Data Protection Rights’ section of the Capco Privacy Notice: https://www.capco.com/Data-privacy-notice

Capco’s Data Protection Officer can be contacted at: ask.capco.dpo@capco.com

Do we use any data processors?

Yes – we use several processors to provide elements of our recruitment service for us as follows:

On-line Candidate Application Management Service

We use Greenhouse’s candidate application management platform. You can access their Privacy Policy here: https://www.greenhouse.io/privacy-policy.

In the US we use DocuSign to provide successful candidates with an electronic offer letter and other paperwork relating to the hiring process. You can access their Privacy Policy here: https://www.docusign.com/company/privacy-policy.

Recruitment Agencies and Talent Pools

We have relationships with a number of recruitment agencies and talent pools and where you have applied for a position with Capco through such agency or registered with a particular talent pool, you should approach them directly for information on their privacy policy and data retention periods.

Talent Optimization Platforms

We use The Predictive Index to support our candidate assessment process. You can access their Privacy Policies here: https://www.predictiveindex.com/privacy/

SMS Communications

We use OnePoint Global Ltd to assist us when we contact you by text message (SMS) to confirm interview details and to request interview feedback. You can access their Privacy Policy here: https://www.onepointglobal.com/privacy-policy/.

Video Interviews

In the UK we use Launchpad Recruits Ltd.’s recorded video interviewing platform for certain roles. You can access their Privacy Policy here: https://www.launchpadrecruits.com/privacy-policy. We instruct Launchpad to delete your personal data, including all video records, after 12 months.

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Capco use the following range of providers, depending on your location and operational requirements:

First Advantage. You can access their respective Privacy Policies for candidates here: https://fadv.com/privacy-policy/

HireRight. You can access their Privacy Policy here: https://www.hireright.com/emea/legal/privacy-policy/emea-and-apac-candidate-policy

Sterling Talent Solutions. In the US their service also includes I-9 eligibility checks. You can access their Privacy Statement here: https://privacy.sterlingcheck.com/

Vero Screening. You can access their Privacy Policy here: https://veroscreening.com/privacy-policy/

Please contact your local recruitment team contact if you wish to identify the provider relevant to your application.

Notice Version: 01 FEBRUARY 2022

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Contract UX/UI Designer

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