Learning & Development – NA Lead

Joining Capco means joining an organization that is committed to an inclusive working environment where you’re supported to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can. We believe that everyone brings something different to the table – so we’d love to know what makes you different.

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. We are:

Experts in banking and payments, capital markets and wealth and asset management
Known for our deep knowledge in financial services, including Finance, Risk and Compliance, Financial Crime, Core Banking while also expanding our capabilities within Data, Technology, Digital, and Cyber.
Committed to growing our business and hiring the best talent to help us get there
Focused on maintaining our nimble, agile and entrepreneurial culture

Key responsibilities:

Drive North America (NA) L&D strategy and implementation with alignment to business objectives
Manage and coach the NA L&D team
Identify best practice L&D innovations, tools and methods, and effectively implement in a Capco context
Design, deliver and evaluate internal training programs, with an emphasis on demonstrating learning outcomes and impact
Steer the development of content and appropriate delivery methods for programs on a variety of topics
Work collaboratively within the region and across the broader global People team to ensure consistent frameworks and standards, and that the needs of the NA businesses are met
Manage the NA L&D budget and handle external vendor relationships, contracts and cost negotiations
Facilitate at high profile learning events, for example, Milestone Promotion Schools
Develop internal and external network of facilitators, and build strong supplier relationships
Assist and mentor less experienced peers and consultants within the business
Support core strategic initiatives as needed in areas of talent and culture
Support client opportunities as required

Experience and Qualifications:

A minimum of 7 years’ management experience in L&D, ideally in a consulting/professional services environment
Bachelors degree or equivalent
Relevant L&D certifications / accreditations (adult learning theory, DISC, MBTI or equivalent)
Knowledge of best practice L&D strategies and interventions
Skilled in using/implementing L&D technology (e.g. LMS and e-learning)

Competencies:

Ability to effectively and confidently communicate and build rapport across all levels, including the firm's most senior leadership levels
Demonstrable client service focus
Proactive and effective at proposing and initiating learning ideas and solutions
Professional in manner with a commercial approach to decision-making
Strong interpersonal and influencing skills
Collaboration skills, including the ability to integrate and act upon diverse and sometimes conflicting perspectives
Project management skills and the ability to organize and manage multiple priorities and/or projects simultaneously
Results-oriented, with the ability to demonstrate the impact of L&D interventions

Why Capco?

A career at Capco is a chance to help reshape the competitive landscape in financial services. We launch new banks, transform existing ones, and help our clients navigate complex change. As consultants, we work on the front-end business design all the way through to technology implementation.

We are the largest Financial Services focused consultancy in the world, serving everyone from global banks to emerging FinTechs, from strategy through digital transformation, design, business consulting, data and analytics, cyber, cloud, technology architecture, and engineering.

Capco is a young and growing firm. We maintain an entrepreneurial spirit and growth mindset, and have minimal bureaucracy. We have no internal silos that get in the way of your career opportunities or ability to focus on our clients and make a difference to the business. We offer the opportunity for everyone to learn rapidly, take on tough challenges, and get promoted quickly. We take pride in our creative, collaborative, diverse, and inclusive culture, where everyone can #BYAW.

We offer highly competitive benefits, including medical, dental and vision insurance, a 401(k) plan, tuition reimbursement, and a work culture focused on innovation and creation of lasting value for our clients and employees.

Ready to take the Next Step?

If this sounds like you, we would love to hear from you. This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory.

The estimated salary for this position is 120-169k plus potential bonus and benefits.

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How long is the information kept for?

This will depend on whether your application is successful or not (unless we state otherwise in our ‘data processor’ section below):

Successful Recruitment Candidate Information (including CV’s applications, interview notes, psychometric test data) will be destroyed 12 months after the end of employment. Except in the United States, where candidate information is retained for 24 months. Eligibility documents (identity, right work in country) and background checks (including personal references) are typically kept for 5 years after the end of employment, or longer to comply with local laws. Please refer to your local Capco Recruitment Team for further information.

Unsuccessful Recruitment Candidate Information (including third party referee details provided by the applicant) will be destroyed 12 months after the last action unless you consent for information to be held for longer. Except in Poland, where candidate information is retained for 6 months and in the United States for 24 months.

How we make decisions about recruitment?

At the initial application stage we may automatically decline your on-line application if you fail to satisfy any relevant legal requirements for employment (e.g. You state you do not have the legal right to work in the country where the role exists).

With your specific agreement we may use on-line behavioural and cognitive assessments to help us understand your personality traits, your general mental ability and capacity for critical thinking. All results are personally analysed by one of our fully trained recruitment team.

Final recruitment decisions are made by members of our recruitment team and business leads. We take account of all the information gathered during the application process.

You can ask about decisions on your application by speaking to your contact in our recruitment team.

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As an individual, you have certain rights regarding your own personal data.

For more information on your rights, please see the ‘Your Data Protection Rights’ section of the Capco Privacy Notice: https://www.capco.com/Data-privacy-notice

Capco’s Data Protection Officer can be contacted at: ask.capco.dpo@capco.com

Do we use any data processors?

Yes – we use several processors to provide elements of our recruitment service for us as follows:

On-line Candidate Application Management Service

We use Greenhouse’s candidate application management platform. You can access their Privacy Policy here: https://www.greenhouse.io/privacy-policy.

In the US we use DocuSign to provide successful candidates with an electronic offer letter and other paperwork relating to the hiring process. You can access their Privacy Policy here: https://www.docusign.com/company/privacy-policy.

Recruitment Agencies and Talent Pools

We have relationships with a number of recruitment agencies and talent pools and where you have applied for a position with Capco through such agency or registered with a particular talent pool, you should approach them directly for information on their privacy policy and data retention periods.

Talent Optimization Platforms

We use The Predictive Index to support our candidate assessment process. You can access their Privacy Policies here: https://www.predictiveindex.com/privacy/

SMS Communications

We use OnePoint Global Ltd to assist us when we contact you by text message (SMS) to confirm interview details and to request interview feedback. You can access their Privacy Policy here: https://www.onepointglobal.com/privacy-policy/.

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In the UK we use Launchpad Recruits Ltd.’s recorded video interviewing platform for certain roles. You can access their Privacy Policy here: https://www.launchpadrecruits.com/privacy-policy. We instruct Launchpad to delete your personal data, including all video records, after 12 months.

Employment Vetting

Capco use the following range of providers, depending on your location and operational requirements:

First Advantage. You can access their respective Privacy Policies for candidates here: https://fadv.com/privacy-policy/

HireRight. You can access their Privacy Policy here: https://www.hireright.com/emea/legal/privacy-policy/emea-and-apac-candidate-policy

Sterling Talent Solutions. In the US their service also includes I-9 eligibility checks. You can access their Privacy Statement here: https://privacy.sterlingcheck.com/

Vero Screening. You can access their Privacy Policy here: https://veroscreening.com/privacy-policy/

Please contact your local recruitment team contact if you wish to identify the provider relevant to your application.

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North America Learning & Development Manager

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