Global context

Capco is a global business and technology consultancy dedicated solely to the financial services industry with more than 5000 consultants across 25 offices in Europe, North America and Asia.

Capco is delivering IT services for its French clients around Credit Derivative, fix income, Repo and Secure Funding, platforms on both Change The Bank and Run The Bank activities.

As a Repo and Secure Funding support team member, you will be part of a team comprising Apex business analysts, developers and functional and technical support experts, covering full value chain (Front, Risk, post trade)

 

Front office / Risk Functional Support member – Repo and Secure Funding

Crédit Agricole CIB Repo and Secure Funding desk is operating 24/24 from Asia to US, with teams deployed in Tokyo, Hong-Kong, Singapore, London, Paris and New-York.

Traders deal with a wide range of systems that include APEX, and Orchestrade as booking systems, an in-house pricing solution that produces PnL and Risk indicators. APEX is also deployed as BO solution for Security Lendings. Booking systems are connected through STP to BO systems, and CALYPSO in particular to handle the Repos.

As part of the support team, your role will be to provide global assistance to the traders and/or MO/BO users on their working environment, having a complete understanding of booking and billing mechanisms in APEX, and FOBO chain functioning.

Your main task will be to keep the day-to-day operations of a business running smoothly by resolving incidents, answering requests / queries from traders and other system users as well as driving the continuous improvement initiatives with aim to improve platform’s stability and quality.

 

Responsibilities:

  • Provide assistance to end users for daily activities (in particular Front-Office, MO, BO) and ensure continuous communication with them.
  • Resolve incidents in cooperation with other support teams on Apex platform
  • Perform regular checks on production and ensure maintenance operations
  • Work with developers to deliver solutions to Production problems and deliver new features to business.
  • Ensure efficient communication and cooperation with local support teams in London, NY, HK.
  • Deliver product training to end users

 

Expected experience and knowledge:

  • At least 4 years of relevant experience as a functional or technical support team member in Capital Markets, including 2 years on APEX solution.
  • Excellent understanding of financial products, in particular Repos and Secure Funding
  • Excellent communication and interpersonal skills. Client-oriented mindset is a must have.
  • Stakeholder management skills (contact with business and IT stakeholders).
  • Strong sense of cross group collaborative work and team spirit.
  • High reactivity and results-oriented.
  • ITIL certification is a +.
  • Fluent in English. Fluent in French is a plus.

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