ION Support Lead

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can. We believe that everyone brings something different to the table – so we’d love to know what makes you different.

We are/have:

  • Experts in banking and payments, capital markets and wealth and asset management
  • Deep knowledge in financial services offering, including e.g. Finance, Risk and Compliance, Financial Crime, Core Banking etc.
  • Committed to growing our business and hiring the best talent to help us get there
  • Focused on maintaining our nimble, agile and entrepreneurial culture

ROLE DESCRIPTION

Capco is looking for hardworking, innovative and creative people to join our ION team. We are looking for ION Support Lead/Manager who can work on multiple varied and exciting projects within the ION space.

As an ION Support Lead you will;

  • The ION Support Lead should bear a minimum of 12 – 15 years of working experience with at least 5 years of experience in ION Support. 
  • Driving the entire scope of ION e-Trading support for the organization.    
  • Manage a team of support personnel and enforcing project governance and risk management
  • Manage 24X7 support teams and effectively participating and Enforcing ION Support with best practices.
  • Managing the expectations of users/stakeholders
  • Excellent Leadership, mentoring and organizational skills 
  • Perform crisis management when required
  • Managing virtual teams of Murex functional and technical implementation consultants (on project basis) 

Mandatory Tech Skills

  • SQL
  • Unix, Linux
  • Windows (Admin level knowledge)
  • Networking (ftp, ssh, telnet, etc) 
  • Monitoring tools (ITRS, DataDoc, AppDynamics)

Work Hours : 18X6 support with On-call and need based weekend support

  • 6:00 AM – 3:00 PM IST
  • 8:30 AM – 5:30 PM IST
  • 12:30 PM – 9:30 PM IST
  • 2:30 PM – 11:30 PM IST

Why Join CAPCO ?
You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

  • A work culture focused on innovation and creating lasting value for our clients and employees
  • Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
  • A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
  • A diverse, inclusive, meritocratic culture
  • Strong business analysis / requirements gathering ability, with experience in producing solution and process design documentation

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