For more than 50 years, Cannondale has been a leading innovator in the cycling world. As more riders of all ages and abilities get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Fueled by a free-thinking, always-game, got-your-back mentality, we ditched the rulebook and set forward on a path to make iconic bikes that simply work better. We look forward to the ride with you.

The Suspension Service Technician at Cannondale is first point of contact for suspension related inquiries from dealers via phone or email. Communicates directly with dealers to provide technical support, troubleshooting and cost estimates. Troubleshoots issue and arranges for return of product for service.

How You'll Contribute:

Receives Headshok/Lefty forks from dealers and sales representatives and then enters details into SAP system to record service data on repairs that are performed.
Performs an evaluation to diagnose fork issues and corrects them if the product can be repaired or suggests a replacement if applicable through the CSG fork replacement
Makes all necessary repairs, including but not limited to: telescope/bearing replacement, cartridge rebuild/upgrade, custom tuning, oil replacement, seal replacement and/or any other component(s) damaged, based on inspection
Manages service parts inventory in the service
Knowledge of past Headshok/Lefty technologies is necessary for the identification of potential upgrades, updates and revisions to determine the best course of action for corrective repair or replacement.
Correcting issues quickly and accurately is essential to timely turn-around and quality of service for dealers/consumers/sales representatives.
Database skills, including knowledge of SAP and Excel is essential for product tracking, inventory look-up, processing orders, and ordering supplies.
Responsible for report failure trends to the Headshok Product Quality Coordinator, Headshok Product Engineering and the Headshok Product Manager.
Follows internal controls and company policies as set by company and job
Contributes to the success of company by leading or assisting with other projects and tasks as assigned.

What You Bring to the Table:

High School Diploma or Equivalent with 2 - 3 years’ experience in a bicycle shop
Must have strong mechanical skills and have experience working in bicycle service.
Strong written and oral communication skills to interact with customer service, sales reps & retailer/shop personnel.
Demonstrated problem solving and decision-making ability along with good time management.
Must be computer proficient in Microsoft Word, Excel and Outlook and have the ability to learn other software applications.
Good record keeping skills and attention to detail.
Passion and enthusiasm for bicycles and cycling.
Ability to adapt to changes and evolving scenarios.
Maintain professional composure when dealing with external customers.

Some of our Great Benefits:

Comprehensive Medical/Prescription/Dental/Vision plans
Hybrid work environment
Generous Paid Time Off Programs
Life & Disability Insurance
FSA/HSA/Dependent Care FSA
401k and company match
Commuter Incentive Program
Volunteer Time Off
Voluntary benefits (critical illness, accident, and hospital indemnity insurances)
Great discounts on company products
Employee Wellness Program
EAP benefit
Parental Leave program
Access to group home and auto insurance
A mix of casual yet professional culture

Want a closer look into what it's like to Come Ride With Us? Explore more of Cannondale on Instagram and LinkedIn.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cannondale we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, regardless of your gender or race, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. For additional information, please click here. We will endeavor to make a reasonable accommodation for the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a role with or participate in the hiring process with the Company, please let us know.

To learn more about our privacy policy, please click here: Privacy Policy | Cannondale (English)

An applicant's personal information will be shared in accordance with our privacy policy; by applying for a position, you are accepting the terms of our policy.

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