For more than 50 years, Cannondale has been a leading innovator in the cycling world. As more riders of all ages and abilities get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Fueled by a free-thinking, always-game, got-your-back mentality, we ditched the rulebook and set forward on a path to make iconic bikes that simply work better. We look forward to the ride with you.
As an Inside Sales Representative, you will be the ambassador of the Cannondale brand. Being our B2B ambassador means that you will deliver the best support to our dealers. In your role as Inside Sales Representative at Cannondale, you can expect a broad variety of questions about our bikes, products, and services and deliver a high level of service to the dealers in your portfolio.
*Note that this job can be based out of either our Woudenberg OR our Almelo office
How You'll Make an Impact:
- Operates in a Team Selling environment supporting Cannondale.
- Will have direct and indirect responsibility for accounts within assigned market area.
- Answers inbound telephone calls and emails, from bicycle retailers pertaining to sales, product, delivery, inventory, customer complaints and general inquiries; in a professional and timely manner.
- Places outbound sales and service calls to existing territory dealer base, on a daily basis.
- Identify new business opportunities and make contacts with prospective customers.
- Enter sales orders and ensure timely shipment by actively managing the order book.
- Assist dealers with inventory analysis and make suggestions for improving inventory.
- Maintain relationships with existing customers through effective customer service.
- Sell and upsell bicycle related products through outbound sales campaigns.
- Promote new product line for each year and act as technical product expert for dealer base.
- Track sales/service interactions through CRM and update/maintain retail accounts information; including dealer contacts, account notes, floor share, and account notes.
- Recognize, document, and alert the team leader of trends in dealer calls.
- Assist with on-the-job training for new employees.
- Projects a professional company image through all lines of communication.
- Provide weekly sale forecasts for select accounts.
- Track sales, credits, inventory transfers and other territory adjustments, to select dealers.
- Follows internal controls and company policies as set by company and job function.
- Contributes to the success of company by leading or assisting with other projects and tasks as assigned.
- Follow internal controls and company policies as set by company and job function.
- Contribute to the success of company by leading or assisting with other projects and tasks as assigned.
What You Bring to the Table:
- College degree with 2 years of experience in a sales environment or an equivalent combination of education and experience.
- Must have excellent written and verbal communication skills in English and in German.
- Must be able to use MS Word, Excel and Outlook.
- Superior customer service and sales skills required.
- Must be a team player and willing to assist in other areas such as logistics and inside service.
- Must be able to organize and prioritize multiple projects and deadlines.
- Must be flexible to work a varied full time schedule during the hours of 8:30am to 8:00pm CET-Monday-Friday.
Some of our Great Benefits:
- Hybrid work environment
- Generous Paid Time Off
- Great discounts on company products
- Employee Wellness Program Pon Fit
- A mix of casual yet professional culture
- Discount additional health insurance package
- Onsite gym (Almelo and Woudenberg)
- Travel reimbursement
- Collective Labour Agreement Metalektro
- Pension plan
Want a closer look into what it's like to Come Ride With Us? Explore more of Cannondale on Instagram and LinkedIn.
Don’t meet every single requirement? At Cannondale we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
WE ARE A CYCLE FRIENDLY EMPLOYER
The cycle-friendly employer certification scheme was developed to establish a European standard for cycle friendly companies. The certification is intended to help European companies to improve the situation for employees that cycle to work. As an acknowledgement for our effort we received the certificate “cycle-friendly employer”.
Diversity, Equity, Inclusion & Belonging at Cannondale
At Cannondale, we are on a mission to inspire cycling for all. Whoever you were, are, or will be, you can find yourself here. Our diverse line-up of bikes reflects diverse voices, diverse communities, and diverse aspirations. We know the only way to foster that diversity is to foster inclusion in our perspectives. We are committed to not only seeking unique voices, but also cultivating, embracing, and channeling those of every member of the Cannondale community. We understand that doing so makes both our company and our products better. It’s why we want you to Come Ride With Us – because bikes belong to us all.
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