Candid is redefining oral health by using modern technology to help deliver human-focused care. With a commitment to creating the best outcomes, Candid inspires confidence and promotes wellbeing. We believe that high-quality orthodontics should be affordable and accessible, and we’re pioneering an innovative approach to diagnosing, treating, and monitoring cases remotely. Our team is a group of startup veterans with experience across healthcare, hospitality, tech, and finance at companies such as Lyft, BCG, Airbnb, Blackstone, and Clover Health.
We are looking for a CRM Digital Operations Manager to join the Candid™ team and manage a growing multi-channel, data rich CRM ecosystem. This role focuses on the tools, technology, data, and channels that we use in order to deliver best-in-class CRM. It partners with strategic marketing and operational stakeholders for all channels in order to elevate performance within the CRM database, which includes future channel expansion, being a thought leader on an optimal tech stack, and helping ensure we have a highly integrated data backend.
You’ll be responsible for managing data-based legal compliance, data reputation and hygiene, and functional QA/issue resolution. And you’ll play a strong role in managing technical vendor partnerships and assisting in developing comprehensive reporting dashboards.
You will report directly to the Director of CRM and will partner with CRM Managers, business strategy and operations, acquisition teams, digital product, and customer support in order to build a strong CRM backbone for our growing business.
What You’ll Do
Manage utilization of CRM tools and vendor partnerships, ensuring strong processes and optimization of the program within available capabilities
Own CRM issue identification, investigation, and fixes, as well as data hygiene
Manage the functional aspects of channel expansion (in partnership with digital product teams) and help build technical visions for best-in-class CRM
Partner with broader CRM, product, and analytics teams on expanding usable data sets, developing comprehensive reporting dashboards, and extending the CRM program into new channels (SMS, social integrations, push notifications, etc)
What You’ll Need
Minimum 5 years experience in healthcare or D2C CRM operations/program management (healthcare B2B experience is a plus, but not required)
Experience working cross-functionally with digital product and business operations teams on CRM or other performance programs
Fluency in digital marketing operations best practices, including hands-on experience with CRM tools and data platforms (Braze, Segment, Amplitude, Salesforce, Looker experience a big plus), and technical skillsets like Marketing Automation (Klaviyo, Pardot, Adobe, Eloqua, or others), and SQL
Pay & Perks
Competitive compensation and equity in the business
Medical, dental, and vision insurance
Easy access to work - right off the R & W line, and a short walk from the B, D, F, M, N, Q, 1, and 6 trains
Significant discount on our customized treatment plans and aligners
You will grow a lot here. You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly learning
We continuously strive to create and maintain a diverse and inclusive environment, and are proud to be an Equal Opportunity Employer. Additionally, this organization participates in E-Verify.