At Cameo, we make impossible connections possible. Our platform allows fans to get personalized messages from their favorite athletes, actors, influencers and more. Not gonna lie, it’s pretty magical. And now we’re looking for passionate, hardworking humans to help take Cameo to the next level.

🚀 Our #Fameo means everything to us. Join a stellar team of smart, curious and driven individuals, and experience a rocketship from its earliest days.

📈 Best in class. We’ve been named one of LinkedIn’s Top 50 Startups to Work For, voted one of America’s Best Startup Employers by Forbes and the #1 Most Innovative Social Media Company by Fast Company.

🌎 Work from anywhere in the UK. We’re a remote first company with an entirely distributed team.

💰Get all good stuff. Competitive salaries, Equity, Health insurance and opportunities to connect with Talent on Cameo (looking @ you, Snoop Dogg).

Come to work every day knowing your efforts will have a material impact, shaping the direction of the next great tech company!

About the role:

As a Talent Success Representative, International, you will be a trusted feedback and support contact to the fast-growing international talent team. Whether it’s triaging technical issues from international talent, Talent Relationship Managers or Talent Acquisition Managers, identifying international banking issues and working with Tech to solve them, or proactively finding scalable solutions in order to increase talent engagement on the platform, you will be a problem solver no matter what. You will also be a trusted partner to the product and engineering teams, known for surfacing high leverage and time sensitive issues, and informed product improvement guidance for Cameo’s international markets. Your extensive experience in the celebrity/talent/sport or fast-moving consumer internet industries will be critical to success in this role.

What you’ll be doing:

  • Work directly with international talent to proactively create and cultivate growth strategies, ensuring they have adopted our platform and feel comfortable within it 
  • Troubleshoot and resolve technical issues that international talent run into
  • Manage and triage all inbound technical questions and issues from international Talent Relationship Managers or Talent Acquisition Managers
  • Close the loop every time with talent reps, ensuring they have all the info and messaging they need to communicate back to their talent
  • Proactively message bug fixes and product improvements/rollouts to the international team
  • Create and update talent FAQ documentation and saved reply macros for common questions
  • Work with international reps to identify specific technical issues by market, including but not limited to currency conversion issues, tax implications, and banking requirements, and work with the Tech team to build scalable solutions for them
  • Create JIRA tickets for bugs that need development work, watch progress, and close the loop with the reps team once solved
  • Analyze themes and trends of inbound tickets, raising high priority projects for the product team
  • Work cross functionally with International, Product, and Payments

What you bring to the table:

  • Experience working in a tech, entertainment, agency or similar environment
  • High energy, fixer mentality
  • Excellent writing and communication skills
  • Experience working in Zendesk or Intercom
  • Experience working in JIRA and with development teams to solve bugs and issues
  • Exemplify all of our core values, most importantly, “Run Through Walls” and “Roll Out the Red Carpet”.
  • Experience working with international teams preferred
  • Proficient in a second language is a plus
  • Bring humility, compassion, and curiosity to work daily!

 

Cameo is an equal opportunity employer. We are committed to creating an inclusive and welcoming environment for every person who walks through our doors. All employment is decided on the basis of qualifications, merit, and business need. Cameo celebrates and embraces diversity.

Apply for this Job

* Required
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Cameo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.