Who We Are: 

At Calm, we have a simple, albeit BIG mission: to make the world a happier and healthier place. Through our website, blog, and app—filled with meditations, sleep stories, music, movement, and more—we’re redefining what mental care looks like in 2021 and beyond. With over 100 million users worldwide, 100,000 new users daily, and our growing partnerships with major companies, we’re having a positive effect on more and more people each and every day. And while the heart of Calm is digital, we are growing and expanding offline with a variety of products and services to help deliver on our mission of health and happiness, the world over. 

What We Do:

The Core Operations team creates value by enabling other teams to work more effectively. We act as trusted partners to all teams, leveraging data to drive continuous improvement and efficiency on all fronts. We highly value collaboration, learning, resilience, and curiosity!

What You’ll Do:

You will identify high-effort internal processes and build solutions that are reliable, scalable, right-sized for the size and stage of Calm. You listen to and translate stakeholder needs into high-level technical specifications, design and develop recommended systems, and collaborate with operating leads to ensure smooth implementation. You help the team work faster and more efficiently. You’ll partner with an IT Systems Engineer to bring solutions to life. You are comfortable with ambiguity and ambitious targets and have managerial courage.

  • Actively seek out opportunities to improve the way we work by listening, observing, and participating in work across the organization
  • Act as a business partner to fully understand business, processes, challenges, gaps and areas where system solutions or business processes would improve and enhance performance and productivity
  • Define the scope and objective of problems, identify and document requirements, lead change management and implementation
  • Foster a culture of data-driven program management, product and process excellence, and exceptional execution
  • Successfully engage in multiple initiatives simultaneously under tight deadlines
  • Participate in efforts to promote project management best practices throughout the company
  • Communicate effectively to stakeholders and executive sponsors when there are project risks

Who You Are:

  • SME 
    • Has 10 or more years experience in a functional role preferably in a SaaS business operations
  • Communication
    • Strong leadership skills: Resilience, sense of urgency, calm under pressure, persistence, influencing skills, interpersonal skills, ownership/accountability, managerial courage
    • Excellent written and oral business communication and people skills
    • Excellent verbal and written communication skills, as well as strong presentation & influencing skills (GSuite)
  • Project Management
    • Strong experience planning for and managing large-scale, complex technical projects and coordinating cross functional project members to deliver quality results on time
    • Skilled in identifying dependencies, requirements gathering, planning, and execution of strategic programs
    • Excellent project management skills and project management methodology
  • Prioritization & Stakeholder Management
    • Ability to manage time and priorities effectively in a fast-paced and sometimes ambiguous startup environment
    • Ability to work with multiple business stakeholders, effectively manage their expectations and establish priorities
    • Skilled in managing deadlines, communication of timelines, assessment of resources, organizational skills
  • Data Analysis & Business Case Development
    • Proven analytical and quantitative skills and an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses
    • Strong analytical capabilities and ability to visualize and manipulate data, experience with Tableau/Amplitude/MODE, or similar tools
    • Technical business system analyst skills including requirements documentation, use case definition, testing methodologies, problem solving

Nice-to-Haves: 

  • High growth experience
  • PMP Certification
  • Knowledge and familiarity with Agile

We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Calm is deeply committed to diversity, equity and inclusion, both in our hiring practices and in our experiences as a Calm employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. 

Calm is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Calm’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Calm are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.