The Position

CallRail is looking for a dynamic and experienced Senior Product Manager who will play a pivotal role in the execution, strategy creation, refinement, and alignment of our goal to empower businesses to optimize their strategies around attracting great leads and converting them into lasting customers. 

Our team has high aspirations for the product roadmap ahead, and we need a customer-centric, strategic product manager who excels at talking to customers, executing in continuous delivery, and building a backlog of roadmap ideas.  

You’ll be working with our Convert Assist product in order to raise the bar of AI-powered tools to aid lead conversion offered by the CallRail platform. There will be a particular focus on driving adoption by ensuring the product is meeting the use cases of those relying on it to power their business.  

To be a great fit for this role, you’ll bring experience with driving strategy, communicating across departments and management, and navigating options in the development process to ensure we deliver high-quality and on time. The successful candidate will thrive in the details of perfecting user stories while also mastering the domain and vision of our product set. We’re a team that likes to move quickly, so you’ll help define metrics for success, measure everything, and help make informed decisions.

 

What You'll Do 

  • Constantly talk to customers, define and analyze data, and be diligent in discovering relevant evolutions in technology and the marketplace
  • Clearly define and articulate customer problems, gaps, and opportunities that will deliver the most value to the customers and the viability for the business
  • Be a great partner to engineers and designers in discovering the best solutions to those problems
  • Own your roadmap and its execution, including responsibilities like defining features, writing acceptance criteria and user stories, refining wireframes and prototypes, test plans, and release checklists.
  • Communicate functionality and release plans internally to the stakeholders across the company
  • Prioritize product development work for your squad and manage the backlog of features based on company priorities
  • Define and track measures of success for your domain and report regularly on findings, learnings, and next steps
  • Manage the daily workflow with a sprint team of engineers, QA, and designers. Do whatever your team needs to help them keep moving. 
  • Maintain constant communication with the product, engineering, CX, sales, and marketing teams. This position will function as the hub for their team's communication across the entire company.
  • Ensure we ship incredible features and improvements that meet the timing needs of the market.

 

What You'll Need

  • 5+ years of experience as a Product Manager
  • Prior MarTech or digital marketing agency 
  • Previous experience with AI/ML is a plus 
  • Previous experience in SMB focused B2B SaaS and PLG motions is a plus. 
  • Familiarity with product management tools. Our team uses Atlassian.
  • Familiarity with prototyping and design tools. Our team uses Figma.
  • Familiarity with measurement and BI tools. Our team uses Looker, FullStory, and Pendo. 
  • Ability to adapt to a fast-moving and changing environment as the team and our product grows.
  • Excellent verbal and written communication skills.  Must be able to clearly articulate and present product concepts, cast and clarify vision, and answer questions.

 

 If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

 

Additional Perks

  • Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
  • Competitive HSA with company matching
  • Paid parental leave
  • Flexible vacation policy
  • 401K options with company dollar-for-dollar match
  • Employee stock options available from day one
  • $2,000 annual educational allowance
  • Catered lunch every Tuesday * an in-office perk
  • MARTA transportation or office parking expenses covered
  • Employee charitable donation company match, up to $500 annually
  • Regular company outings and events 
  • Hybrid work options with $500 office stipend to set up your home office
  • Designated bike storage

 

This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays. 

 

Learn more: https://www.callrail.com/about/ 

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

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