The Position

CallRail is looking for an experienced and collaborative Director of Product to lead our AI-driven product and design strategy, emphasizing solutions that address core customer pain points while. This role requires a seasoned leader who excels at building strong partnerships to execute a cohesive, customer-centered product strategy that aligns with compliance, safety, and industry best practices. A candidate who has experience launching new products to market and with a UX design background is ideal. 

 

What You'll Do 

  • AI Product Vision & Strategy: Shape and drive a strategic product roadmap focused on AI-powered solutions that directly address customer challenges, delivering measurable value and driving business impact.
  • Cross-Functional Leadership: Partner closely with engineering and go-to-market teams to ensure cohesive product development and seamless execution. Cultivate a collaborative environment that balances design vision, technical feasibility, and market demands.
  • Customer Problem-Solving: Work with customer success, sales, and research teams to deeply understand customer needs, translating these insights into AI-driven products that provide targeted solutions for real-world issues.
  • Compliance & Safety Focus: Champion compliance and safety by embedding regulatory and privacy requirements into all AI product strategies. Proactively monitor and adapt to evolving regulations, prioritizing transparency and ethical use.
  • Customer-Centric Product Development: Lead the development of customer-centric AI solutions across mobile and web platforms, ensuring products are intuitive, accessible, and directly address core user needs.
  • Go-to-Market Strategy: Develop and drive effective go-to-market strategies in partnership with marketing and sales. Oversee product launches and post-launch activities, gathering feedback and continuously optimizing the customer experience.
  • Market & Competitive Analysis: Conduct ongoing market research and competitive analysis to inform product direction, refining the roadmap to stay aligned with industry shifts and consistently solve customer pain points.
  • Team Leadership & Mentorship: Build and lead a team of product managers, fostering a collaborative and customer-focused culture. Mentor the team to drive a problem-solving mindset, translating customer challenges into high-value AI solutions.
  • Metrics & Continuous Optimization: Define KPIs to measure the effectiveness of AI-driven solutions. Utilize data-driven insights to continuously improve products, ensuring they meet evolving customer needs and deliver optimal outcomes.

 

What You'll Need

  • Experience: 10+ years in product management and UX design with proven expertise in AI-driven products, B2B SaaS, and customer-centric development. Demonstrated success in leading through strong cross-functional partnerships. 
  • Collaborative Leadership: Seasoned experience fostering close relationships to align product and design goals, solve challenges collaboratively, and ensure cohesive execution from concept to launch.
  • Customer Problem-Solving Focus: Proven ability to identify and prioritize customer challenges and build solutions that deliver measurable impact. Passionate about creating products that address real-world customer needs.
  • Compliance Expertise: Strong understanding of compliance, safety, and regulatory requirements, particularly within AI and data privacy.
  • Analytical & Strategic Thinking: Skilled in market research, product analytics, and competitive analysis, with the ability to use insights to guide product decisions and strategy.
  • Education: Bachelor’s degree in Computer Science, Engineering, Business, or a related field. Advanced degree (MBA or MS in relevant field) is a plus.

 

 If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

 

Additional Perks

  • Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
  • Competitive HSA with company matching
  • Paid parental leave
  • Flexible vacation policy
  • 401K options with company dollar-for-dollar match
  • Employee stock options available from day one
  • $2,000 annual educational allowance
  • Catered lunch every Tuesday * an in-office perk
  • MARTA transportation or office parking expenses covered
  • Employee charitable donation company match, up to $500 annually
  • Regular company outings and events 
  • Hybrid work options with $500 office stipend to set up your home office
  • Designated bike storage

 

Learn more: https://www.callrail.com/about/ 

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in CallRail’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.