OUR MISSION
Calibrate is on a mission to change the way the world treats weight. We’re defining a new category in metabolic health that mirrors what the research shows—that weight reflects our biology, not our willpower. Our program was designed by world leaders in obesity and nutrition science to improve metabolic health and drive long-term weight loss that’s impactful, realistic, and sustainable.
Obesity is America’s underlying pandemic and largest category of chronic disease, and Calibrate is closing the gap in care for 175mm adults in a $600bn market where we spend millions of dollars each year and do not lose millions of pounds.
To bring Calibrate to everyone who needs it, we’re building the first value-based model in obesity treatment, aligning incentives for patients, providers, payors, and pharmaceutical companies. We’ve built a suite of products that combine medication with our proprietary intensive lifestyle intervention to deliver results that last.Calibrate launched in 2020 direct-to-consumer and has since expanded into enterprise channels to increase access to effective obesity treatment.
Calibrate’s programs bring decades of clinical research directly to consumers, immersing members in a biweekly 1:1 coaching program and curriculum that educates and encourages them to build enduring healthy habits across the four areas essential to lasting metabolic health: food, sleep, exercise, and emotional health. A purpose-built app enables daily tracking of food, energy levels, weight, and bi-weekly goals and helps members interact with their Coaching and Medical teams, while a members’ group and events calendar create additional opportunities to engage with the Calibrate community.
About the Role
The Coaching team at Calibrate is dedicated to fostering accountability, delivering real results, and ensuring an exceptional experience for our members.
As a Coach Manager at Calibrate, you will be responsible for managing a team of coaches while also coaching a small panel of your own. Your primary focus will be to lead, develop, and motivate the team to deliver exceptional member experiences and outcomes. In addition to running the daily operations for your team, you will partner with other Coach Managers to build a best-in-class experience for our members and our coaches.
Your day-to-day will consist of providing coaching and mentorship to ensure coaches are successful. You will:
- Emulate Calibrate values consistently and champion our values to your team(s).
- Be the ultimate accountability partner to our accountability coaches, coaching our coaches to drive outcomes for our members.
- Lead a team of coaches with a range of experience, providing guidance, coaching, and consistent feedback to meet goals and resolve problems.
- Manage your team's scheduling needs, including panel transfers and member rescheduling needs, to meet business goals and objectives as set by Calibrate and the Coaching organization.
- Effectively handle risk, change, and uncertainty within your team, ensuring that appropriate escalations occur timely and as needed for the support of coaches.
- Foster an ” In it Together” culture within the team, where team members are encouraged to share their perspectives to promote diversity of thought.
- As a Coach Manager you will have input in hiring and the onboarding process for new coaches in order to effectively manage the performance of Coaches directly reporting to you.
- Deliver timely praise and actionable feedback to, and within, the team in a way that encourages progress and development.
- Become a subject matter expert on our internal systems, processes, and technology so that you can actively assist coaches.
- Identify learning opportunities and knowledge gaps on your team to ensure adequate training of all our coaches.
- Partner with other Managers to build shared learnings and provide consistency for all of our members and Coaches across Calibrate.
- Monitor coaches’ performance on key metrics relevant to Calibrate standards.
- Will carry a small member panel and act as a substitute coach when needed.
- Ensure that quality member experiences are consistently delivered across all channels (asynchronous messaging, phone, live chat) while adhering to local, state, and federal guidelines.
- Handle inbound member messages in a professional, timely, and caring manner, ensuring accurate and helpful responses.
- Contribute to achieving Calibrate’s service level agreements through effective collaboration with team members, leaders, and other departments.
- Assist Calibrate members with a variety of tasks, including responding to general program inquiries, verifying information, processing account updates, and efficiently navigating multiple systems to provide accurate and timely information.
- Other duties as assigned.
Who You Are
- You believe in celebrating the small wins because you know they create big wins. You want long-term results for every Calibrate member, so everything you do is in service of creating enduring and empowering habits.
- You are passionate about outcomes and are motivated to drive accountability and results for our members.
- You are eager to learn new skills in behavior change. You welcome feedback and collaboration that will help you achieve results.
- You are extremely organized, technically savvy, and flexible as we build out our internal coaching tools (which you will provide input on)
Qualifications
- 3 years of people management experience required
- 5+ years of manager experience preferred
- Coaching Certification preferred, especially National Board of Health and Wellness Coaching
- Previous coaching experience or willingness to learn Calibrate coaching methods
- Strong written and verbal communication skills
- Experience in a fast-paced, high-growth environment preferred
The salary range for this role is $60,000-70,000.
BENEFITS
At Calibrate, we’re committed to our vision of putting our members and our teammates in control of their health. Some of our benefits for 2025 include:
- Competitive salary with opportunity for equity in an early stage, high growth business
- Generous paid time off, including an all-company holiday over Thanksgiving week
- Medical, dental, and vision benefit offerings
- Calibrate-paid disability and basic life insurance to give you peace of mind during unforeseen events
- Therapy on your time with free access to Headspace and HeadspaceCare
- An employee assistance program through Guardian to provide counseling across a range of personal topics
- Remote-first team
- Competitive Paid Parental Leave for parents
OUR VALUES
We’re in it together: We have an audacious mission, and we’re building a lot of things for the first time — from the first DTC pharma business within the healthcare ecosystem to the data infrastructure for providing real-world evidence in the largest category of chronic disease. It takes superpowers to build something simple and intuitive within the complex healthcare market, so we identify and work as a team from our individual points of strength. Not everyone has to be good at everything, but we know that when we harness what we’re each great at, we’re unstoppable.
Small wins create big wins: We ground every experience in optimism, recognizing and celebrating successes along the way. We break projects down into smaller components. And we focus on where we have momentum. We always plan for larger goals with the knowledge that our plans will evolve as we achieve smaller milestones.
You’re in control: We don’t let location stand in the way of the best talent — and from coaches to engineers, we are a remote-first team. Our business is multi-faceted, so each Calibrater is hired to be an expert in their piece of it — in control of their own initiatives, in control of their own impact, and in control of driving their own (real) results.
Real results matter: We’re obsessed with outcomes because when our members win, we win, and the data proves that we’ve built the best metabolic health program on the market. We’re purposeful, optimistic, and relentlessly confident that we can solve the biggest medical issue of the 21st century.
Calibrate is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. To achieve our mission of changing the way the world treats weight, we are building an environment where every Calibrater can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics as required by law and as a matter of our company values.
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