JOB TITLE:  Director of Account Management                                

REPORTS TO: Sr. Director of Client Services

DEPARTMENT: Client Services                                                           

FSLA STATUS: Full-Time; Exempt



The Director of Account Management will lead a team of Account Managers and/or Program Managers to achieve days booked and gross margin goals.  They will execute sales strategies, train, coach and develop the sales team to drive sales performance overall for the company.




  • Lead a team of Account Managers/Program Managers to achieve and exceed financial expectations
  • Execute on specific company sales goals and initiatives
  • Deliver and maintain a current forecast with 90% accuracy
  • Hold staff accountable to performance expectations, following progressive correction steps when necessary
  • Interact with clients and providers as needed to ensure their needs are met in balance with the company resources; negotiate and approve contract modifications
  • Attend team training, leadership meetings, and any other outside training
  • Required to attend leadership training and read books assigned by manager to encourage personal growth and development
  • Plan and participate in approved trade shows, company and customer sponsored events
  • Maintain company budget in an efficient, productive manner, utilizing resources effectively and focusing on key priorities
  • Demonstrates the ability to communicate, present material and information to others, influence credibly and effectively at all levels of the organization, including executive and C-level
  • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.




  • Healthcare staffing, recruiting, account management or related experience preferred
  • Must possess a verifiable track record of accomplishment in sales as measured by revenue growth, new account acquisition, existing account retention and growth, and customer loyalty
  • Demonstrates strong professional ethics, core values and business acumen
  • Demonstrates strong decision making skills
  • Demonstrates ability to work with all people/departments and cooperates with everyone to establish and maintain an overall collaborative working environment
  • Demonstrates strong initiative skills. Brings new ideas and proactively acts without being told
  • Demonstrates passion and excitement for work and people development. Has a “can do” attitude
  • Expects personal performance and team performance to be nothing short of the best
  • Exceptional Leadership skills required to properly set an example and develop staff
  • Strong prioritizing, multitasking, and time management skills
  • Proactively seeks out information and resources
  • Able to prioritize needs/focus among several competing demands
  • Preferred: Associate degree or equivalent from two-year college or technical school
  • Preferred: 4-6 years of sales experience, with proven track records of meeting/exceeding goals
  • Preferred: 3-6 years of experience in some form of Leadership and/or supervisory role
  • Minimum Required: High School diploma or equivalent GED

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