TITLE:  WFS Program Manager

REPORTS TO: Workforce Solutions Vice President

FLSA STATUS: Full-Time; Exempt 



Primary role is to partner with WFS Team to support clients and MSP's with their staffing needs by performing a wide variety of scheduling and administrative duties required to place providers on assignment.  Optimize revenue and profit potential, customer satisfaction and retention with client organizations. 



  • Enter job details into CRM. 
  • Communicate job details to recruiters so they understand client needs and opportunities. 
  • Receive submittals from Recruiters and present qualified candidates to clients. 
  • Establish and build strong working relationships with assigned clients to promote customer loyalty and business growth. 
  • Partner with Support Services to ensure timesheets are collected on time and that providers and clients are paid and invoiced correctly. 
  • Manage multiple MSP/VMS platforms. 
  • Expected to meet daily, weekly, monthly activity metrics and goals. 
  • Manage assignment extensions and scheduling calendars for assigned clients. 
  • Work with recruiters and AMs to resolve assignment issues to ensure assignments are maintained. 
  • Collaborate with Quality Assurance and Licensing teams along with Recruiters when needed to ensure providers start on time. 
  • Troubleshoot provider performance issues with assigned Recruiters. 
  • Assist in the Onboarding process per client’s needs. 
  • Perform other duties and responsibilities as assigned. 



  • BS/BA preferred.  
  • Enthusiastic, goal oriented, organized, dedicated, focused, and driven individual.  
  • Track record of hard work, customer success and strong business experience.  
  • Must have proven phone, written, and verbal communication skills. 
  • Must be highly motivated and enthusiastic while demonstrating a professional demeanor and possessing strong interpersonal skills. 
  • Must be organized, detail-oriented, highly responsive, and customer focused with solid process orientation. 

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