WFS Program Manager

TITLE:  WFS Program Manager

REPORTS TO: Workforce Solutions Vice President

FLSA STATUS: Full-Time; Exempt  

SUMMARY   

Primary role is to partner with WFS Team to support clients and MSP's with their staffing needs by performing a wide variety of scheduling and administrative duties required to place providers on assignment.  Optimize revenue and profit potential, customer satisfaction and retention with client organizations.  

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Enter job details into CRM.  
• Communicate job details to recruiters so they understand client needs and opportunities.  

• Receive submittals from Recruiters and present qualified candidates to clients.  
• Establish and build strong working relationships with assigned clients to promote customer loyalty and business growth.  
• Partner with Support Services to ensure timesheets are collected on time and that providers and clients are paid and invoiced correctly.  
• Manage multiple MSP/VMS platforms.  
• Expected to meet daily, weekly, monthly activity metrics and goals.  

• Manage assignment extensions and scheduling calendars for assigned clients.  
• Work with recruiters and AMs to resolve assignment issues to ensure assignments are maintained.  
• Collaborate with Quality Assurance and Licensing teams along with Recruiters when needed to ensure providers start on time.  
• Troubleshoot provider performance issues with assigned Recruiters.  
• Assist in the Onboarding process per client’s needs.  

• Perform other duties and responsibilities as assigned.  

QUALIFICATIONS  

• BS/BA preferred.   
• Enthusiastic, goal oriented, organized, dedicated, focused, and driven individual.   

• Track record of hard work, customer success and strong business experience.   
• Must have proven phone, written, and verbal communication skills.  
• Must be highly motivated and enthusiastic while demonstrating a professional demeanor and possessing strong interpersonal skills.  
• Must be organized, detail-oriented, highly responsive, and customer focused with solid process orientation.