CAIS is building the first truly open marketplace for alternative investments, where financial advisors and asset managers can engage and transact directly on a massive scale. CAIS provides financial advisors with a broad selection of alternative investment strategies, including hedge funds, private equity, private credit, real estate, digital assets, and structured notes, allowing them to capitalize on opportunities and/or withstand ever-changing markets. Additionally, CAIS provides an industry leading learning system, CAIS IQ, which helps advisors learn faster, remember longer, and improve client outcomes. 

We are seeking a driven, detail oriented, and hard-working Vice President to join the Client Service Fund Services team to help service the company’s rapidly growing client base. A successful candidate will be a highly collaborative team player who is eager to provide a white-glove service. This individual will work cross-functionally with multiple CAIS teams to streamline and improve existing processes. This is a fantastic opportunity for someone looking to assist clients directly and to work in an entrepreneurial environment that offers autonomy and ample room for growth.  

Responsibilities: 

  • Serve as an expert guide to Fund Managers offered on the CAIS platform through Pre-trade, Trade & Post-trade 
  • Partner with the Research and the Fund Onboarding team to introduce client service and operations processes, procedures, and deliverables with each new fund onboarded 
  • Serve as the point of contact for all operational, investor relations, and client service team members from the fund manager and fund administrator, handle escalations accordingly  
  • Demo and articulate the value-add of the CAIS Platform and Fund Manager Dashboard 
  • Manage close deadlines and capital activity (closes, distributions, capital calls); communicate to CAIS stakeholders 
  • Oversee the documentation of all month/quarter-end processes for each fund manager and any nuances that each fund may have; communicate internally; create operational tear sheets for each fund onboarded
  • Oversee the Hedge Fund and Private Market fund close reconciliation process
  • Obtain all Client Service and Operational fund data & record the data within our platform 
  • Manage ongoing relationship with funds & fund administrators and communicate key updates / events  

Qualifications 

  • Bachelor’s degree in economics, finance, or a related discipline 
  • 3-5 years of client service or investor relations experience at a fund or financial services firm 
  • Strong client service orientation with the ability to manage multiple competing priorities 
  • Advanced working knowledge of Microsoft Office and CRM programs
  • Exemplary oral, written, and interpersonal communication skills
  • FINRA Registrations Series 7, 63 encouraged 

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