C3EL has a great opportunity for a Secret-cleared Network Operations Center [NOC] Technician to provide network services in support of the Ballistic Missile Defense System (BMDS) by monitoring & troubleshooting the long-haul connections that make up the Ground-based Midcourse Defense Communications Network (GCN).  

The supported network is essential to the integrated, layered, ballistic defense system (BMDS) used to defend the United States, it’s deployed forces, allies, and friends against all ranges of enemy ballistic missiles in all phases of flight.

These connections, using technologies such as TDM & DWDM, can include transport devices such as MSPP, Promina, ODXC, Ciena CoreStream and 6500, ADTRAN, and SafeNet encryptors.

Providing Services over these long-haul connections requires the monitoring and troubleshooting of network devices, such as Juniper Routers. Network monitoring includes the use of programs such as Cisco Prime Optical, Cisco Transport Controller, IBM Netcool, and Sycamore SilvX.

This position involves shift work, which includes nights & weekends.


Duties and Responsibilities may include, but not be limited to:

  • Fielding phone calls from users opening tickets as required
  • Responding to queued Remedy tickets
  • Interfacing with other DISA technology NOCs
  • Employing methodical telecommunications circuit/trunk troubleshooting techniques
  • Reaching out to customers for coordination and resolution confirmation


Minimum Qualifications:

  • Secret (or higher) clearance
  • 2+ years working knowledge of Remedy Global Ticket Management System
  • Relevant experience and expertise with at least one transport technology, i.e. OTN, MSPP, or ATM
  • Basic knowledge of IP circuits & routers
  • IAT II Certification (Security+ CE, CCNA-Security, etc)


Desired Qualifications:

  • The candidate must be able to multi-task and manage/prioritize workload to include monitoring multiple Network Monitoring Systems, fielding customer calls via unclassified and classified phone systems, maintain situational awareness via classified chat rooms, and utilizing Global TMS to document all steps taken to identify and resolve service affecting incidents.
  • This role is expected to perform advanced troubleshooting and network analysis to determine points of impact for outages and maintenance actions not coordinated with DISA, in addition to steps necessary to mitigate service impacting outages, degradations, or demand maintenance actions/control seizures. 
  • Execute alt-route actions on high priority circuits with very short turnaround time to avoid mission failures due to lost link conditions on flight control circuits, loss of PED quality video feeds to PED sites, and loss of critical support services such as secure communications, radar data, and weather data. 
  • The successful candidate must be customer service oriented and be able to communicate effectively with our mission and government partners to ensure proper assessment of operational/mission impacts and prompt response to priority circuits

 

Education:
• A minimum of a High School diploma or equivalent is required

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