• Develop and maintain customer relationships via various outreach channels.
  • Support events and engage with the potential customers on-site.
  • Create lead generation plans
  • Define various touch-points and re-targeting strategies
  • Participate as a key contributor in process improvement efforts.
  • Collaborate with different functional team within the organization globally.
  • Integrate and maintain customer data in the CRM platform.
  • Other directives set by management.
  • Generate monthly report
  • Assist in the development of training documents and workflows.
  • Other duties as assigned
  • Build and maintain lasting relationships with customers
  • Maximize use of the customer relationship management system ensuring data input and ongoing assessment of customer status
  • Provide exceptional customer service to existing accounts ensuring customer satisfaction and order renewal
  • Manage customer data reports to guide development of existing and prospective customer engagement plan
  • Implement existing and prospective customer engagement plan
  • Conduct surveys with existing customers to gather feedback and ensure customer satisfaction
  • Provide feedback and input from customers to improve product development and delivery


  • 1 – 4 years of experience in customer engagement and CRM related
  • Demonstrated customer engagement experience and ability to build long-lasting customer relationships
  • Demonstrated experience in CRM Systems (e.g. Salesforce, Oracle, etc.)
  • Demonstrated ability to use various computer programs and applications (e.g., Hootsuite, Microsoft Office, Keynote & Google Applications)
  • Demonstrated ability to identify key issues, facilitate resolutions, and communicate decisions to management
  • Demonstrated ability to manage multiple projects and customers simultaneously, set priorities, and adapt to changing conditions
  • Demonstrated ability to think analytically, identifying, scrutinizing, improving, and streamlining work processes
  • Hand-on experience with Adobe Creative Cloud and copywriting skills a plus


  • Exceptional Customer Service (Internal & External)
  • Empathetic Listening & Communication Skills (Oral/Written)
  • Excellent Interpersonal Skills
  • Creative & Critical Thinking Skills
  • Problem Finding & Solving Skills
  • Exceptional Organizational Skills
  • Reliable & Self-Directed
  • Attention to Details
  • Adaptable & Willing to Learn
  • Initiative & Persistence

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