Who We Are:
A Minnesota-based company, RealTime Solutions® thrives on proactively addressing foodservice trends, pitfalls, and opportunities, always staying one step ahead. By seamlessly merging data intelligence with marketing finesse, we create campaigns and tactics that are not just reactive but rooted in insightful strategy. As a Buyers Edge Platform brand, our deep foodservice expertise and data-rich analytics set us apart, allowing us not only to identify growth opportunities for Fortune 500 food manufacturers, but also craft bold strategies and tactics that redefine their success in foodservice.
This position is based out of our office located in Becker, MN. We are unable to offer work sponsorship for this role.
Your impact:
As a member of the Customer Service team, you will make outbound calls to educate foodservice operators about our services, tools and programs, customer’s products, increase participation in our rewards programs, and process program leads. You will be responsible for program growth, operator engagement, and lead generation for RealTime Solutions and our clients.
- Engage with foodservice operators through successful outbound calls
- Introduce and promote our loyalty rewards programs and participating products
- Effectively educate customers and operators about product features and promotions
- Build and maintain client relationships and engaged participation in our loyalty rewards programs
- Serve as the client’s voice within RealTime Solutions
- Anticipate and identify opportunities for potential upselling within our loyalty rewards programs
- Sourcing new opportunities through lead follow-up and outbound calls
- Achieving assigned goals – data acquiring, lead generation, full sales cycle
- Carry out operational day-to-day tasks for client programs, internal programs and projects by understanding customer goals and strategies
- Accurately enter data, transaction processing and database updates
- And other support as required and requested.
About you:
- 2 years of phone-based customer service experience required
- 1 year of inside sales experience preferred
- Proficient with Microsoft Office 365
- Previous experience in Salesforce or another CRM preferred
- Experience in foodservice industry preferred
- Ability to meet deadlines, manage multiple projects and work independently and as part of a team
- Ability to multitask and change direction quickly to accommodate changing business needs
- Demonstrates good judgement, creativity and positive attitude
- Must be resilient to customer rejection
- Accurately enter data, transaction processing and database updates
- Strong interpersonal, verbal and written communication skills
- Ability to work independently, multi-task, prioritize and manage time efficiently
- Friendly, courteous and professional demeanor in person, on phone and via email with internal team and with clients
- Must be able to lift up to 30 pounds at select times
Don’t meet every requirement mentioned here? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Buyers Edge Platform and our subsidiary brands, we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this position or others with us!
What's in this for you?
Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans! On top of this, we also offer a 401(k) plan with company match.
Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.
Live well = Work well. Relax with our Paid Time Off policy!
We welcome all.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
