Who are we?
InsideTrack, a Buyers Edge Platform SaaS solution, is the leading data and spend management technology empowering foodservice operators including restaurants, casinos, hospitality, colleges, and universities. Our commitment to transparency is evident in our proprietary technology that we use to standardize and normalize foodservice purchasing data, offering operators the key to unlocking valuable insights and visibility into the health of their business. Specializing in identifying overcharges, optimizing contract compliance, providing comprehensive management reporting, and maximizing rebates, InsideTrack ensures businesses thrive. Leveraging a Transactional Volume exceeding $50B+, we benchmark clients' procurement information against industry standards, guiding them in answering critical procurement questions and achieving purchasing and savings goals with precision.
This role will be hybrid based out of our New London, CT office. We are unable to provide sponsorship for work authorization.
Who are we looking for?
We are looking for a Client Manager who will be responsible for maintaining and enhancing customer relationships. You will manage accounts in conjunction with the Sales team, as well as create reports, presentations and marketing materials, and be a key piece in a team driven culture.
This position requires high energy, strong interpersonal skills, organization, and attention to detail. Additionally, we seek a great communicator who has the ability to welcome challenges, thrive in a small team environment, and who is eager to learn new skills.
Essential duties:
- Processing information requests from customers
- Coordinate and present webinars for potential and existing customers
- Perform sales analysis
- Establish and deepen relationships with clients by understanding their business objectives and providing exemplary support as their primary contact within InsideTrack
- Conduct on-going meetings and calls to communicate frequently with customers on updates, information, concerns and opportunities
- Proactively anticipate customer needs and identify any potential issues.
- Create recommendations and facilitate action for resolution
- Identify opportunities for potential up sell of Platform services
- Organize and conduct on-boarding of customers. See through the initial introduction until customer is completely set up within the system
- Manage upwards of 20-30 customer accounts on ongoing basis
- Track follow up for any customer involved meetings and keep internal systems and databases up-to-date with customer information
- Market new programs and services to customers
- Must be comfortable being the point person for customer and internal departments
- Have full understanding of InsideTrack interaction with Platform brands
- Track all client activity and opportunities in Salesforce
Requirements:
- 4-year Bachelors’ degree or relevant experience required
- Efficient, detail oriented, and well organized
- Excellent computer skills, including expertise with MS Excel and PowerPoint
- Able to organize and manage sales information
- Ability to learn new technologies quickly
- Workflow status and management
- Perform initial data analyses and comparisons
- Have strong communication and relationship management skills
- Excel in explaining complex information in ways that are easy to understand.
- Want to be part of a small team that’s motivated by helping others and serving the best interests of our customers
- Like to work hard and have a thirst for knowledge with a “do what it takes” attitude
- Crave an environment where you can develop professionally and personally
“Nice to Have” Skills:
- Food service industry experience a plus
- Past experience related to customer service or project management helpful
What’s in this for you?
Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans! On top of this, we also offer a 401(k) plan with company match.
Invest in your success. We will provide you with a thorough training and development program and offer competitive compensation.
Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it!
We welcome all.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
