📣 A bit about the role

This is an exciting opportunity to join a high growth manufacturing business, Butternut Box. The Shift Operations Manager will sit on the site leadership team and will report to the Site Director. As a Shift Operations Manager you will be responsible for overseeing the day to day operations of primarily Rudie's Kitchen (our production facility) with full site accountability on nights and weekend inclusive of Ace's Pantry (our fulfilment and warehouse facility), leading up to 10 team leaders on shift.The Operations Manager will play a key part in driving, communicating and sharing the vision of  the Manufacturing, Fulfilment and Warehouse operations, ensuring we are continuously safe, improving, scaling and delivering excellence to our customers everyday. 

At Butternut things move quickly and as Shift Operations Manager you'll have experience and passion for process improvement, skills development and engaging teams through high growth and / or change.

As part of the role:

An integral part of this role is to take the team on a scaling journey, the way we do a task today wont be the way we do it tomorrow, there will be evolution with growth, your role is to communicate and ensure passion through the below;

Operational Requirements:

  • Expertise in a fast moving goods environment with a passion for continuous improvement and a site wide mentality which extends beyond production to all areas of the business.
  • Lead, coach and support Team Leaders to drive operational excellence within our Kitchen, always striving to meet and exceed targets for tonnage, cost and number of happy and healthy dogs!
  • Report daily and weekly KPI’s, offering a detailed account of variances to the production plan, Health & Safety, people and engineering priorities.
  • Drive accountability and the culture for safe working practices in partnership with the Health & Safety Lead and shift leadership team.
  • Be accountable for and drive standards on food safety and legislation requirements and in-house quality standards always with our end customers in mind.
  • Identify training needs for the team and individuals and ensure adequate coaching and training to enhance flexibility by following an agreed training plan including mandatory compliance training and in-house on the job skills training.
  • Promote a continuous improvement environment, identify constraints or bottlenecks and pull a team together to identify and resolve the issue and partner with your counterparts to drive the solution.
  • Drive the continuous improvement of operational metrics, performance, and improvements.

Our Culture & Values:

  • Be a culture carrier, leading by example and proactively upholding the Butternut Box values in everything you do! 
  • Ensure team members have a clear understanding of our company and team goals and their part in helping to achieve this, and help ensure the teams are provided with the resources to achieve this.
  • Develop a highly motivated and inclusive team while adopting an open, visible, and supportive management style.
  • Confidently undertake meaningful and regular 1:1’s with Squad members, ensuring they feel heard and that their feedback is important to you. You’ll consider their career aspirations, skills and background and tailor your style to their needs.
  • Ensure the site always operates at 'audit ready' standards and promote a proactive quality culture within the team.
  • Ensure people policies and procedures are applied correctly and consistently across the team and a high performance bar is set.

Communication & Partnership:

  • Messages and key communications are delivered to the teams and key stakeholders in a timely and accurate manner. You’ll have an excellence awareness of how your communication style impacts on others and you’ll tailor this to your audience. 
  • Partner with the Site Leadership Team functional experts to achieve the best possible and aligned outputs and improvements.
  • Work collaboratively with a cross functional team, including but not limited to, Finance, Procurement, People, Technical and Engineering.

A bit about you

  • Loves dogs (naturally)
  • Strong experience within the fast-moving consumer goods market (FMCG), preferably gained in the food industry within a team orientated culture
  • Awareness of continuous improvement concepts and practices.
  • Understanding of Health and Safety best practice and current legislative requirements
  • A good level of experience gained in a high-speed volume manufacturing environment
  • Supervisory experience with broad working knowledge of relevant safety legislation
  • Pragmatic, adaptable, resilient and humble
  • Well-practiced planning, organisation and scheduling skills
  • Someone who loves the pace and excitement of FMCG manufacturing
  • Ideally financial and budget control experience
  • Hungry for a challenge and keen to build something from the ground up
  • Easily approachable with good interpersonal skills, with creative thinking and analytical skills
  • Results driven and action oriented
  • Problem solving skills and priority setting

🐶 A bit about Butternut

At Butternut, the mission is to deliver health and happiness to dogs and their humans all over the world. In order to do just that, they need a team of forward-thinking, driven people who love dogs as much as they do. And they need quite a big kitchen too. Which is precisely why they have built one.

Located in Doncaster, Rudie's Kitchen will be the place where all the magic happens, so to speak. It's where the tasty Butternut meals and treats will be gently cooked, using human-quality ingredients because, the way they see it, they wouldn't serve food to dogs that they wouldn't be happy to eat themselves. At Butternut, they believe dogs deserve better, and if that's something you think too, we want to hear from you.

Butternut has come a long way since Kev & Dave (co-founders) hand-delivered the first Butternut Box, and they are now looking for brilliant people to join the team for this next part of the story.

Are you up for the challenge?


🥳What's In It For You?🥳

  • Enjoy 257.5 hours of holiday per year, plus an extra day for each year of service (up to 5 days).*
  • 39 hours of pre-booked paws days to support good wellbeing and self care.*
  • Unlock a £500 annual budget for personal learning and development.
  • Get discounted Private Medical Insurance with Vitality Healthcare.
  • Satisfy your taste buds with subsidised food from a variety of street food vans, and of course, pay day pizza!
  • Treat your furry friend with an employee discount on Butternut Box.
  • Say goodbye to parking woes with free parking and electric car charging.
  • Prepare for adorable office dog overload—meet Cleo, Paxo, Cali, Ronnie, Harvey, Milo, and many more!

!! A few things to note

  • We aim to respond to all applicants personally. Our recruitment team is small so do bear with us.
  • Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives.
  • We're not afraid of putting extra weight on candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We're ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career.
  • There is no specific date this role will go down but we normally experience a high volume of applications so if you are interested we suggest applying as soon as possible.

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