Bungie is looking for an experienced Product Support Technician. You will be supporting the infrastructure and people working on our world class games. Bungie's IT support team is a small group whose day-to day duties and challenges are varied, from supporting creative staff with high end applications to maintaining server and technical infrastructure. The ideal candidate has strong troubleshooting skills, a good team attitude, exceptional customer service skills and a hunger for expanding their technical breadth. We often tread the razor’s edge on new technology adoption, so adaptability and a strong desire to research, investigate and roll out new technologies is a must.

We are looking for a Product Support Technician capable of testing and troubleshooting all aspects of the hardware and software systems used in the development of our games. (Hardware would be PCs and DevKits, software includes our extensive development catalog, along with OS familiarity with Windows, Mac, and UNIX/LINUX).

* This position is full time in our offices in Bellevue & Seattle and we currently require all employees onsite to be full vaccinated

RESPONSIBILITIES

  • Install workstation operating systems according to documented procedures and/or customer specific needs
  • Troubleshoot computer and basic networking issues
  • Understand the infrastructure cabling topology of the server labs, run/punch down network cabling from switches or patch panels to desks, servers, etc.
  • Provides support for MS Windows 7, 8.x, 10, and Macintosh OS, with limited troubleshooting of UNIX / LINUX systems
  • Provides hardware, software and systems support
  • Use custom tools to support users and their systems
  • Administer user accounts (Active Directory/MS Exchange/MS Lync)
  • Install and track software and licenses (P4 / File share)
  • Participate in analyzing and debugging desktop software applications
  • Participate in the maintenance of equipment, inventory and related documentation
  • Assist in the deployment of dev kits
  • Assist with equipment installation and relocation during team reorganizations and expansions
  • Rack and install server and network hardware
  • Receive and ship inventory on an as needed basis
  • Assist with documenting approved articles to the IT Support knowledge base

REQUIRED SKILLS

  • Experience in a related line of work
  • Proficient in using troubleshooting tools (Resource Monitor, ProcMon, Sysinternals, etc)
  • Ability to work in a multiplatform hardware environment (PC, MAC, RAID, IOS, Android and some Linux)
  • Skilled in installation and administration of operating systems, including Windows 7, 8.X, 10 and Mac OS
  • Experience with IP networking (Subnetting, VLANS, Routing)
  • Proficiency in software applications and protocols including MS Office, Mac Office, SSH, FTP, Anti-Virus, etc.
  • Competent with command line tools
  • Must be self-motivated, a team player and able to immediately contribute
  • Must be able to learn quickly in a highly technical, fast paced and deadline intensive environment
  • Excellent organizational, time management, project management and service delivery skills are required
  • Excellent written and oral communication skills are required
  • Experience in a role involving direct customer contact (internal and external customers)

NICE-TO-HAVE SKILLS

  • Degree in an IT associated field of study
  • ComTIA A+ Certification
  • Some experience with AV systems (projectors, HD televisions, audio receivers etc.)
  • Ability to take ownership of projects
  • Self-starter and ability to work without supervision
  • Server HW troubleshooting and experience in a high availability datacenter style environment
  • Experience in server disk array management and troubleshooting
  • Experience with batch scripting for enterprise management
  • Familiarity with OS deployment tools (MDT, Fogg, etc.)

Most Bungie full-time employees will adopt a digital first approach allowing remote work in Bungie approved locations (outside of positions identified as 100% onsite in Bellevue/Seattle, or individuals preferring a hybrid/flex environment). Prospective full-time employees located outside of CA, CO, DC, FL, GA, IL, MA, MD, MN, NC, NJ, NY, OR, TN, TX, UT, VA, WA, or WI will need to establish residency in one of the states we are compliant in within 45 days of a start date. Contractors will follow a digital first approach adhering to the location guidelines agreed upon by our third-party employer/vendor and Bungie. Bungie’s remote policy is subject to change at the company’s discretion. 

Apply for this Job

* Required
  
(File types: pdf, doc, docx, txt, rtf)
  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

We ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Bungie utilizes this data to track trends with our studio demographics and to identify potential gaps when creating a diverse and inclusive candidate pool for our positions. In addition to this survey, the Bungie Talent Acquisition and People Team will utilize self-identification forms during our recruitment and onboarding cycles and visual identification where legally required or necessary. If hired, you will have the opportunity to voluntarily disclose and update the information collected.

As set forth in Bungie’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. 

Voluntary Veteran Status

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. We request this information in order to measure the effectiveness of the outreach and positive recruitment efforts. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. 

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. 

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. 

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. 

Voluntary Self-Identification of Disability

Bungie provides equal employment opportunity to qualified people with disabilities. We measure our progress toward our workforce being inclusive, diverse, and equitable by having individuals with disabilities. To do this, we ask applicants and employees to voluntarily and optionally disclose if they have a disability or have ever had a disability.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. 

Disabilities include, but are not limited to: 

  • Autism Spectrum Disorder (ASD)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression 
Race - Which categories describe you? Select all that apply to you:











Gender Identity - How do you currently describe your gender identity?







Do you consider yourself a member of the LGBTQIA+ community? (Select one)




Veteran Status (Select one)



Disability Status (Select one)