Bungie is seeking an experienced Network Operations Center (NOC) Specialist to assist us in maintaining our datacenter and mission critical operations after-hours and on weekends. You must be a dedicated problem solver who can work independently, follow directions, multitask, and prioritize work in a fast-paced, demanding environment. This is a permanent night shift position reporting to our night shift lead.

During these uncertain times and rapidly changing environment surrounding COVID-19, all positions at Bungie are subject to onboarding and working virtually/remotely. Once the studio is fully reopened, most work is expected to be performed in-person at our main headquarters in Bellevue, Washington.

RESPONSIBILITIES

  • Perform alert-based investigation and troubleshooting
  • Engage and coordinate engineering and networking teams to provide critical information to enable break/fix solutions for in-game and service impacting issues
  • Gather game and service metrics to add to investigations and assist in root cause analysis
  • Create and maintain clear documentation and troubleshooting runbooks for common alert types
  • Monitor shared inbox and prioritize escalations from multiple teams
  • Implement and document production system upgrades and patches
  • Manage the tracking and deployment of OS updates in a datacenter environment
  • Provide service reliability and availability by minimizing downtime
  • Verify function and availability of a live game environment
  • Manage escalations between internal teams and external partners
  • Contribute to ongoing development efforts through playtesting, special projects, and/or providing technical solutions to problems
  • Manage projects and coordinate with team leads and other departments in the studio
  • Design and implement scripts and applications to improve productivity, workflow, or tools
  • Perform BIOS and firmware upgrades on servers and networking equipment
  • Maintain and deploy images of operating systems via MDT and WDS
  • Provide technical support to peers during problem determination and resolution
  • Manage software and service patch validation processes
  • Work with peers to improve the infrastructure for service management, deployment, and patching
  • Create, modify, and maintain multiple subnets in a production environment
  • Track incidents through their life cycle from investigation to root cause analysis

REQUIRED SKILLS

  • Experience in IT/Internet
  • Hands-on NOC or field DC management experience
  • Experience with Data Center industry standards including system automation & monitoring
  • Hands-on and field experience with medium to large-scale hardware deployment, installation, and troubleshooting, especially on Dell, HP, and Cisco blade systems
  • Experience working with Cisco UCS
  • Thorough understanding of a Windows Server and Linux-based operating systems, including system installation and configuration, file system concepts, resource monitoring, and user administration
  • Thorough understanding of Windows & Linux network services; specifically, the ability to install, configure, and troubleshoot TCP / IP-based services such DHCP and LDAP
  • Able to write scripts in an administrative language (PowerShell, Shell)
  • Experience with OOB, including ilo/idrac/CMC
  • Knowledge of TCP / IP networking
  • Demonstrated runbook documentation skills

NICE-TO-HAVE SKILLS

  • Strong interest in learning new technologies
  • Proficiency in one of the following languages: Python, C#, Go
  • Experience working with storage technologies (NAS & SAN)
  • SQL and NoSQL Database experience
  • Experience working with containerization technologies (Docker, Kubernetes, etc.)
  • Experience with industry standard configuration management and deployment systems. (Chef, Puppet, Ansible, Octopus Deploy, etc.)
  • Experience working with Elasticsearch, Kibana, Grafana, Graphite, or other TSDBs
  • Experience working with and implementing monitoring systems and solutions
  • Experience working with Redis
  • Experience working with cloud infrastructure (Amazon, Azure)
  • Degree in Computer Science or equivalent
  • CCNA or better

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