About us

Buildxact is a cloud-based software company, with offices around the world, that provides residential home builders and subcontractors with tools to automate core elements of their business. Our software helps our customers reduce their time spent estimating and managing projects by up to 80% from first contact to quote delivery, to final invoice. Buildxact is used to manage hundreds of millions of dollars of profitable construction projects across US, Canada, Australia, and New Zealand.

We inspire our customers to revolutionize the way they work to allow them to be more productive, professional, and successful. We are high energy, do what we say we will, and bring an informal communication style that suits our customers. We know we are helping real people in real businesses just like us every day.

Your domain

As a Customer Success Manager at Buildxact, you will ensure that customers get maximum value from their subscription and deliver excellence across optimizing, managing and growing relationships to deliver customer happiness.

What you’ll nail

  • Be a coach who can lead the Customer through that journey and teach the best practices they need to thrive ensuring a fully engaged, positive and valuable experience
  • Manage customer retention campaigns with a focus on education and coaching customers to ensure adequate retention targets are met
  • Collaborate with your peers to deliver work and own the outputs of the sprint as a team
  • Identify opportunities for continuous improvement by collecting, analyzing and using data to make the customers' experience consistent and seamless
  • Define and oversee lifecycle processes, touch points and moments that matter
  • Be a part of the adaptation of training and onboarding materials
  • Assist with generation of self-help content for users including FAQs, documentation, and in-app guides
  • Manage customer escalations personally following a methodical escalation process
  • Integrate technology by working with the Product & Development team to create the tools the customer needs

Your toolkit

  • Customer Success demonstration and training experience
  • SaaS or cloud-based experience with a passion for technology and how it changes lives
  • You value innovation, and have a willingness to adopt new approaches
  • An affinity with the residential building industry
  • Fantastic communication skills with experience presenting through video conferencing

Build your career with Buildxact!

Buildxact is a high-growth business, and you’ll be given the opportunity to experiment, solve problems, make decisions and work with pace towards a clear goal. Autonomy and empowerment are an essential parts of our values. You’ll be supported by an experienced team with a clear goal to grow rapidly across the globe, while you grow with the company.

Benefits

  • Competitive salary
  • Company sponsored employee Medical, Dental, Vision insurance
  • 401k match
  • 3 weeks paid time off plus sick time
  • LinkedIn learning subscriptions for all employees to support professional development
  • Friday Take Off - finish at 1pm two Friday's per month

As a values-driven company we are committed to creating a diverse and inclusive environment where people feel safe and you can be yourself. We're behind you.

 

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Buildxact’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.