About the Role

At Buckner Children and Family Services, we shine hope in the lives of the children and families we serve.  As the Director of Administration and Operations, you will impact the lives of children and families through providing leadership on operations and excellent customer service that is aligned with Buckner’s Standards of Integrity. Responsible for supporting compliance standards with state licensing, contract monitoring and programs; Monitor and coordinate capital and operating budget development, and control procedures. Effectively lead and manage under pressure. Think strategically and implement strategic initiatives; guide and support the local growth and development of new and existing community networks and partnerships. Responsible for overseeing all regulatory compliance for the assigned facilities and ensure a safe environment is provided for all clients and staff including, but not limited to, alignment with Buckner’s mission, vision, and values.

What You’ll Do

As a member of our team you will have an impact on our clients through accomplishment of the following responsibilities:

  • Support development and monitor policies and procedures that support the provision of quality services for clients; assure policies and procedures are in compliance with legal and regulatory bodies and with established corporation policies and procedures. 
  • Responsible for developing and maintaining highly effective communications across a synergistic culture to foster collaboration between programs and teams.
  • In conjunction with other leaders support and sustain a culture of high-quality customer service aligned with Buckner’s 5STAR initiative and Standards of Integrity.
  • Source of inspiration for team members guiding them to deliver exceptional performance to inspire growth and to achieve business objectives.
  • Maintains a pulse on community and client expectations and identifies and shapes strategic initiatives to improve relationships and experiences aligned with business objectives.
  • Builds and maintains strong relationships. Develops strong relationships with individuals and groups in the community.
  • Actively assist in the development of financial resources required by BCFS to achieve its goals and objectives.
  • Conduct staff meetings regularly; attend and participate in staff meetings, training, and other meetings as part of our culture refining, service standards and hospitality practices.
  • Work successfully as a part of a team. Responsible for developing and maintaining strong working relationships with co-workers.
  • Responsible for all location business operations; control and utilization of physical and financial resources including capital assets; effective management of location budgets; monitor location income and expenses and make appropriate adjustments as needed.
  • Proactively work with the BCFS leadership teams to review and implement service and program standards, best practices, evaluate and optimize processes and assure clarity in communication.
  • Review service and program standards and ensure hospitality and culture goals are perpetuated throughout the location in written documentation. Examples, include but not limited to contracts, compliance programs, quality improvement and audit tools.
  • Ensure compliance with licensing standards, contract standards, and Buckner standards; establish system operational integrity and review in areas of FTE’s, benchmarking, and other analysis data points relative to programs.
  • Ensure compliance through periodic program reviews, site visits, records reviews, monitoring corrective action plans to include review and approval of all Plans of Correction submitted to any regulating body.
  • Provide training and technical assistance to staff, using BOLD and other resources, related to licensing standards, contract standards, accrediting body standards and Buckner standards.
  • Coordinate budget development in conjunction with leadership and compliance with BCFS mission and goals.
  • Participate in annual budget process, monitor budget, and approve expenditures. Train staff in budget monitoring procedures and advise on corrective actions.
  • Responsible for maintaining accurate business records including all financial transactions, collection of accounts receivable, and accounts payable.
  • Represent Buckner to local community constituencies, churches, processional organizations, and government agencies as directed.
  • Assist management in strategic planning and direction of location business operations and government agencies as directed.
  • Review and effectively react to reports from authorized inspecting agencies; report all contacts with regulatory bodies or inspecting agencies to your supervisor immediately.
  • Advise supervisor on any potential problems that may have an adverse impact on the location operations.
  • Responsible for overall location operations to ensure operations are effective and efficient including timely and effective resolution of all issues and problems; ensure effective organization through appropriate departmentalization and delegation of duties; establish and maintain formal systems of accountability through effective organizational structure.
  • Ensure all business and client records are maintained in compliance with all corporation policies and procedures, state and federal laws, and regulatory requirements. Maintain confidentiality of all business-related information and data and control release of confidential information and data from release to all unauthorized persons or entities.
  • Assess risks and opportunities for all new location programs and assist to identify improvement options for current programs under your leadership.
  • Monitor trends and changes in practices and coordinate with leadership to immediately implement actions to resolve safety, compliance, regulatory body or client concerns.
  • Liaison to community; speak in public on behalf of Buckner and attend community events as needed and/or directed.
  • Responsible for supporting and representing Buckner at special events, meetings, seminars, activities and other assigned functions as directed. 

What You’ll Bring to the Team
To be successful in this role and a great addition to our team we need you to come with the following

  • Requires in-depth understanding of a comprehensive field of knowledge.  Involves ability to define problems, draw conclusions and make decisions dealing with abstract variables. This field of knowledge is normally associated with the attainment of a Bachelor’s Degree in social work, education, business management or a related field.  Bachelor’s Degree required
  • Requires a minimum of 3 years successful experience in children and family services program administration and 5 years proven business management and personnel management experience.
  • Requires proficient ability to speak, read and write English.
  • Requires a strong sense of diplomacy and demonstrated success in developing strong collaborative relationships with organizational peers and outside colleagues. Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings.
  • Requires demonstrated strong analytical skills, including an ability to synthesize large amounts of information and to focus quickly on the essence of an issue; strong commitment to producing measurable results.
  • Requires experience developing, directing and managing multiple projects and implementing strategic program goals.
  • Requires ability to provide strategic and logistical planning and facilitate meetings and presentations as required.
  • Requires proficient consulting, coaching and problem-solving skills.
  • Requires ability to travel to various geographic locations, both domestic and international, and some overnight stays. Requires ability to obtain and maintain the necessary documentation to travel internationally.
  • Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Buckner.
  • Requires ability to maintain confidentiality.
  • Requires in-depth ability to read and understand business financial reports necessary to plan, administer, and report budgets.
  • Requires proficient working knowledge of budgetary management and development of policies and procedures.
  • Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications, including Microsoft Word, Excel, Power Point, and Outlook, required.
  • Requires professional commitment to Christian principles and teachings so as to perform tasks and responsibilities in alignment with Buckner’s mission, vision, and values.
  • Requires ability to communicate effectively orally and in writing.
  • Requires ability to effectively work under pressure and remain flexible as priorities change; ability to effectively communicate orally and in writing and speak in front of groups.
  • Requires ability to work under minimal supervision; exercise sound judgment and confidentiality.
  • Requires sufficient good health to properly discharge duties. 
  • Ability to effectively and appropriately engage with team members at all levels, building relationships and establishing trust.
  • Ability to maintain confidentiality and exercise discernment as to when to engage leaders at various levels in addressing employee related matters.
  • Ability to work collaboratively across teams, to engage and share ideas and information.
  • Ability to drive assigned ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable and must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Buckner.

Preferred Qualifications
In addition to the amazing qualifications and experiences listed above, if we had our say, we would also look for:

  • Master’s Degree (MBA, Masters in Social Work, or Masters in Education) preferred
  • The proficient ability to speak, read, and write Spanish 

Job Perks
At Buckner one of the ways we show value to our team members is by offering the following perks:

  • Medical and Dental benefits for employees and their eligible dependents;
  • Life insurance;
  • Short Term and Long Term Disability benefits;
  • Paid Time Off and Holidays;
  • Paid Parental Leave;
  • Retirement Savings Plan; and
  • The 5-Star Fun Benefit: encourages employees to spread good cheer to their co-workers and others, creating a happy, healthy environment for all!

The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.

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