About the Role
As a Family Coach in our Family Hope Center you will impact the lives of families through case management services that assist individuals and families with problems such as poverty, drug addiction, child and spousal abuse, and homelessness. We refer to our case managers as Coaches because you will interview individuals and families to assess physical, social, emotional, and spiritual needs and then help them develop a plan and identify goals to strengthen their family. This role is critical in shining hope by organizing support groups, helping families obtain community services, referring individuals and families to other community agencies, and collaborating with civic, religious, and business groups to alleviate social problems through community programs. By strengthening families we strengthen communities and shine hope. 

What You’ll Do
As a member of our team you will have an impact on our clients through accomplishment of the following responsibilities:

  • Create, develop, and implement programs in alignment with the Family Strengthening Framework to enhance the delivery of services that meet the physical, emotional, social, and spiritual needs of individuals/families as outlined in each person’s plan of service.
  • Compile and analyze intake and referral information to make an assessment of individuals/family’s needs and then complete the enrollment process.
  • Provide family coaching, including, but not limited to assessing history and/or concurrent levels of family dysfunction, conducting educational sessions for parenting skills, addressing patterns of family violence and how to overcome those cycles, and monitoring and evaluating progress.
  • Conduct plan reviews with individuals/families at 30 days or more frequently as otherwise indicated by the program and each individual’s plan of service.
  • Assist with the design and coordination of supportive services for families in accordance with program goals and objectives.
  • Coordinate services for group and individual therapy for assigned families/individuals and crisis intervention as appropriate.
  • Assist program participants with accessing community resources, including, but not limited to, assisting with program enrollments and other services.
  • Assist with facilitating training for program participants to provide them with necessary skills to meet self-sufficiency goals. Schedule parent education, budget management training and other job/independent living/social skills workshops.
  • Develop professional relationships with organizations, institutions and agencies that provide education, job training, living skills training, employment services, housing, and child care services in order to coordinate services for program participants.
  • Assist and support parents and guardians in working with the schools. Facilitate parent’s interaction with school personnel as required
  • Create and manage schedule of events and classes. Coordinate and facilitate meetings and training for individuals and groups, including, but not limited to, Parent Education, Conflict Resolution, and Anger Management.
  • Develop activities and exercises for group and individual education as appropriate. Appropriately interact with individuals during program activities when necessary.
  • Provide administrative tasks including: entering data for program participants into the ER system; preparing chart audits and documentation required for Continuous Quality Improvement; and creating and submitting program reports. 
  • Travel as needed to provide services to eligible families and help develop programs to enhance the delivery of services to individuals.

What You’ll Bring to the Team
To be successful in this role and a great addition to our team we need you to come with the following:

  • A Bachelor's Degree in Social Work or a related field of study;
  • Minimum of 2 years prior related case work experience delivering services to youth and/or young adults and families;
  • Ability to observe and make accurate assessments of situations when working with individuals and families; 
  • Prior related experience using community resources to serve families in crisis;
  • Ability to use professional discernment skills and maintain confidentiality; 
  • Ability to use analytical thinking to solve problems and present viable solutions;
  • Ability to effectively and professionally facilitate meetings and workshops to clearly deliver information to individuals/families and others;
  • Age 21 with a valid driver's license and a clean driving record so you can be insured on the Buckner insurance and provide transportation as needed. Requires personal transportation to provide services throughout the local community;
  • Ability to work nights and weekends and be on-call as needed;
  • A professional commitment to Christian principles so as to perform tasks and responsibilities in alignment with Buckner’s mission, vision, and values;
  • Excellent communication skills and the ability to use tact and courtesy in interactions with coworkers, individuals and families.

Preferred Qualifications
In addition to the amazing qualifications and experiences listed above, if we had our say, we would also look for:

  • Master’s Degree in Social Work preferred in order to provide required supervision to program interns;
  • Ability to speak, read, and write Spanish to serve Spanish speaking clients in the community;
  • CPR/First Aid certification;
  • A commitment to your own professional growth and development to enhance program services.

Job Perks
At Buckner one of the ways we show value to our team members is by offering the following perks:

  • Medical and Dental benefits for employees and their eligible dependents;
  • Life insurance;
  • Short Term and Long Term Disability benefits;
  • Paid Time Off and Holidays;
  • Paid Parental Leave;
  • Retirement Savings Plan; and
  • The 5Star Fun Benefit: encourages employees to spread good cheer to their co-workers and others, creating a happy, healthy environment for all!

The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.

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