About the Role
Perform general and specific admissions duties and activities directed to secure admissions and maintain occupancy in the community in the shortest realistic time frame. Assist in public relations activities related to securing admissions as needed.   

What You’ll Do

  • Effectively communicate community’s retirement programs; increase sales to meet established goals and prospect lead base by using a variety of contacts to include but not limited to: community outreach programs, Buckner Villa residents, in-house events and seminars, and other community programs.
  • Conduct community tours for future residents and other visitors; communicate with Clinical Admissions Specialist, Director of Nursing, Executive Director, and other team members to assist with community openings and transfer needs within Independent Living, Assisted Living, Memory Care, or Nursing Areas.
  • Respond to computer generated, fax and telephone inquiries about community and admission requirements; maintain accurate and complete inquiry files in Marketing and Lead Management Program; and contact prospects by telephone or correspondence to arrange tours or follow up for future admissions. Conduct tours on a flexible schedule, often meeting prospects outside regular business hours that are convenient for them.  
  • Complete, review, and obtain appropriate signatures and process admissions documents accurately and completely in accordance with company policies and procedures; oversee, monitor and expedite the complete move-in process.
  • Assist with special events for prospects, new residents and community organizations on-site.
  • Cultivate and maintain on-going schedule of speaking engagements and presentations at local churches, community affairs, and trade or health fairs off-site for the purpose of communicating community programs and residential life.
  • Assist with outreach visits to area resources that will provide immediate and future sales for the community; develop and maintain referral database from area resources and residents; develop and maintain monthly contact with these referral sources.
  • Monitor, evaluate, and provide accurate Lead Management reports to Health Care Administrator/ Marketing Director according to established deadlines.
  • Coordinate with insurance and Business Office to identify benefits and provide clinical indication for continued stay.
  • Communicate and monitor short term and long term sales goals and objectives; sales quotas, and calendar of events; ensure departmental budget objectives are achieved by monitoring monetary expenses on a monthly basis as established by Marketing Director.
  • Expand knowledge and awareness of senior housing industry, sales and marketing trends, changes, methods, and techniques by attending professional training sessions, reviewing professional publications, and establishing personal networks; develop and maintain knowledge of primary and secondary market areas (competition, economy, demographics, etc.).
  • Develop emerging leadership through professional growth and development.
  • Perform duties in a courteous manner and maintain Buckner Retirement Services’ hospitality standards including but not limited to smiling and cheerfully interacting with referral sources, residents and families and others.
  • Support and represent Buckner at special events, activities, and other assigned functions.
  • Travel as needed to monitor, assess and help develop programs.
  • Assist in creating and updating community brochures, program fliers, and event invitations; create and publish prospect newsletter.
  • Submit articles and special interest stories to Buckner’s Communications Department for internal publications and website updates.
  • Maintain compliance with all Buckner policies, procedures and requirements. Maintain compliance with all state and federal laws and regulatory requirements.
  • Work successfully as part of a team and responsible for developing then maintaining strong working relationships with co-workers.
  • Attend and participate in staff meetings and training as required.
  • Perform general office tasks as required
  • Perform special assignments, projects, and other duties as required.

What You’ll Bring to the Team

To be successful in this role and a great addition to our team we need you to come with the following:

  • Ability to work in a fast-paced environment.
  • Financial and/or business management skills.
  • Excellent verbal and written communication skills.
  • Professional appearance.
  • Organized and punctual.
  • Proficiency in Microsoft Office, Outlook, Full Count, My Unity are preferred
  • A professional commitment to Christian principles so as to perform tasks and responsibilities in alignment with Buckner’s mission, vision, and values;

Preferred Qualifications
In addition to the amazing qualifications and experiences listed above, if we had our say, we would also look for:

  • Requires in-depth understanding of a comprehensive field of knowledge as evidenced by the attainment of a Bachelor’s Degree in a related field. Bachelor’s Degree in communications, marketing, or other related field of study required. A minimum of 1-3 years prior related experience with hospital or retirement community admissions preferred. Prior related experience in public relations, sales, or marketing preferred.
  • Requires high level of proficiency in the Microsoft Office Suite. Recent computer training or computer experience preferred. Word processing and spreadsheet experience required.  Excellent aptitude for using other office equipment such as copy machines, fax machines, typewriters, and calculators.
  • Requires job holder to work nights and weekends as needed to meet business needs.
  • Requires proficient ability to speak, read and write English professionally.
  • Requires a strong sense of diplomacy and demonstrated success in developing strong collaborative relationships with organizational peers and outside colleagues. Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings.
  • Requires recognized ability to meet multiple deadlines by maintaining a high level of organization.
  • Requires demonstrated strong analytical skills, including an ability to synthesize large amounts of information and to focus quickly on the essence of an issue; strong commitment to producing measurable results.
  • Requires ability to function in a fast-paced, high volume, multi-faceted, results-oriented work environment and to analyze issues, identify priorities, manage projects and make decisions expeditiously.
  • Requires proficient problem solving skills.
  • Requires ability to travel to various geographic locations, both domestic and international, and some overnight stays. Requires ability to obtain and maintain the necessary documentation to travel by air and to rent vehicles.
  • Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Requires ability to rent vehicles both domestically and internationally using required documentation. Must be age 21 or older to drive on behalf of Buckner.
  • Requires ability to maintain confidentiality.
  • Requires proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide-range of information.
  • Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications, including, but not limited to, Microsoft Word, Excel, Power Point, and Outlook, required.
  • Requires professional commitment to Christian principles and teachings so as to perform tasks and responsibilities in alignment with Buckner’s mission, vision, and values.
  • Requires ability to use up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or 10 pounds continuously to move objects.
  • Requires ability to speak clearly and make self understood in face-to face interactions; to articulate with extreme accuracy and precisions to give directions speak on the phone, etc.
  • Requires ability to communicate effectively orally and in writing.
  • Requires ability to effectively work under pressure and remain flexible as priorities change; ability to effectively communicate orally and in writing and speak in front of groups.
  • Requires ability to work under minimal supervision; exercise sound judgment and confidentiality.
  • Requires sufficient good health to properly discharge duties. Employees shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability.
  •  

Job Perks
At Buckner one of the ways we show value to our team members is by offering the following perks:

  • Medical and Dental benefits for employees and their eligible dependents;
  • Life insurance;
  • Short Term and Long Term Disability benefits;
  • Paid Time Off and Holidays;
  • Retirement Savings Plan; and
  • The 5Star Fun Benefit: encourages employees to spread good cheer to their co-workers and others, creating a happy, healthy environment for all!

The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.

Apply for this Job

* Required
  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Buckner are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.